Desktop Support Engineer I

About the Role

JustAnswer's Engineering group seeks an experienced IT Technical Support Engineer to enhance global IT support. You will ensure high-quality support for offices and remote employees including desktop/laptop support office tools vendor and asset management and help desk services. This role offers great career advancement in IT.

What You’ll Do

• Collaborate with the Technical Operations team and other IT members.

• Manage IT services like Microsoft 365 (email Teams MS Office SharePoint) antivirus and patch management.

• Track equipment and licenses.

• Coordinate setup and breakdown of computer and system accounts for employees and contractors.

• Prepare and set up computer equipment for offices and employees.

• Respond to IT questions and issues via MS Teams and the IT ticketing system.

What We’re Looking For

• 1-2 years' experience in IT helpdesk or tech support for a global organization.

• Passionate about team improvement and fostering a learning environment.

• Humble prioritizing business success and global IT staff.

• Strong communication skills.

• Experience in VPN configuration Network Management Active Directory onboarding and VM server management.

• Skilled in Security Management (End-point) global enterprise antivirus and patch management.

• Proven ability to juggle multiple projects.

• Experienced with Microsoft-centric networks Windows devices Office 365 and some Apple Macintosh support.

• Proficient in supporting remote offices and employees.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12000+ doctors lawyers tech support mechanics vets home repair pros and more. In the last 20 years we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab Crosslink Capital and Glynn Capital Management.

Why Join the Team

With 1000+ employees we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together best of all you get to work at a hot company that’s (drum roll please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven : Data decides not egos

• Courageous: We take risks and challenge the status quo

• Innovative: We're constantly learning creating and adapting

• Lean: We focus on customers using lean testing to learn how to serve them best

• Humble: Past success is not a guarantee of future success

If these things matter to you come join the team here at JustAnswer!

Work Environment

JustAnswer India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming collaboration or social events. With employee well-being as a top priority where legally permissible employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer we embrace workplace diversity. We believe diversity drives richer insights fuels innovation and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances.

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