DevOps Engineer (Salesforce)

DevOps Engineer, Support:

About us:

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Cisco Meraki’s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of strategic thinking and the grit to execute the next best action.

About the role:

We’re looking for a DevOps Engineer for our software team that is crafting the next generation of tools that aim to improve the lives of our best-in-class Support team.

You will be responsible for efforts to support and continue to build automation infrastructure and Salesforce release pipelines for our Software Engineers. This will include participating in deployments, identifying points of friction in the release process, and sandbox refreshes.

60% DevOps Engineering

Work with leadership, developers, business analysts, product owners, and admins to help troubleshoot questions related to User Stories and Deployments.

Support the maintenance of our CI/CD pipelines, including environment setup, sandbox refreshes, and user license management.

Help monitor the performance of our systems and raise awareness of issues presented in the data.

Identify bottlenecks and points of friction in the deployment of code throughout the pipeline.

Help onboard new members of the team by introducing our DevOps process, setting up developer sandboxes, as well as granting access to necessary environments and providing guidance on DevOps tooling.

Support Copado users through regular office hours, building documentation to formalize our processes, and demonstrating new ways to use our tools.

Act as a partner to engineers for bug resolution and documentation, as well as ensure smooth release days.

20% DevOps Projects

Run projects to improve our DevOps practice and increase transparency through building documentation and reporting.

Collaborate with third party vendors to install and configure integrations working with our ALM tools.

Implement automations to strengthen communication, improve our Apex testing, and operationalize our releases.

20% Professional development

We want you to have the time you need to stay proficient in the latest theory in the CI/CD and DevOps ecosystem.

Find the intersection between your personal development interests and our business needs to identify side projects.

Attend industry meetups, webinars, and conferences.

Preferred qualifications:

• 1-2 years of Salesforce Administration or relevant Salesforce DevOps experience
• Familiarity with Agile practices
• Exposure to Version Control (Git preferred)
• Knowledge of Salesforce DevOps tools (Copado, GearSet, AutoRABIT)
• Ability to present technical details to non-technical audiences
• Relevant Salesforce Admin certifications and/or Trailhead badges a plus
• Bachelor’s degree in Computer Science, Information Technology or related technical field

Why Cisco Meraki:
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.