Job Description
Location: Austin TX (Hybrid - 3 days/week in office mandatory)
Hours: 30 hours/week
Compensation: $20/hour
Context & Impact:
We are launching our Digital Customer Success Internship Program to build the next generation of Digital Customer Success Managers (Digital CSMs) at Lansweeper. This role is designed as an entry-level internship with clear potential to convert into a full-time Digital Customer Success Manager.
As a Digital Customer Success Manager Intern you'll support our non-Enterprise (low-touch / digital-led) customer segment by monitoring customer health scores SaaS adoption and digital engagement metrics to improve retention and product usage.
In the first 6-12 months your focus will be:
- Learning Lansweeper's SaaS platform asset discovery and network fundamentals
- Supporting onboarding and digital adoption programs
- Managing a small portfolio of low-touch accounts
- Proactively identifying churn risks using Gainsight and Salesforce
- Driving measurable improvements in engagement and adoption
Success in this internship can lead to a full-time Digital Customer Success Manager role.
The main challenges you'll face are:
- Scaling digital customer engagement across a large portfolio of non-Enterprise SaaS customers
- Identifying and proactively addressing churn signals in a lower-touch digital-first model
- Driving product adoption and early value realization through digital campaigns in-app messaging and onboarding resources
Key Responsibilities:
- Monitor customer health scores NPS GRR and engagement metrics using Gainsight and Salesforce
- Proactively reach out to customers showing reduced usage or churn risk
- Support digital onboarding email campaigns webinars and in-app engagement programs
- Assist customers with SaaS configuration deployment asset discovery and troubleshooting
- Collaborate with Marketing Product Support and Account Managers to improve adoption and retention
Key Requirements
Hard Skills:
- 1-2 years of experience in Customer Support Customer Success Digital Engagement or SaaS environments (entry-level)
- Familiarity with CRM or Customer Success platforms (Salesforce Gainsight preferred)
- Basic understanding of SaaS applications and onboarding strategies
- Foundational knowledge of networking concepts (IP DNS DHCP subnets routing)
- Strong written and verbal English communication skills
Soft Skills:
- Customer-first mindset with strong empathy
- Proactive and data-driven approach to problem-solving
- Ability to manage multiple tasks in a fast-paced SaaS environment
Our Offer:
- $20/hour 30 hours per week
- Hybrid work model - 3 days/week in our Austin office
- Structured Digital Customer Success Internship Program with hands-on SaaS and technical training
- Mentorship from experienced Digital Customer Success Managers
- Clear pathway to full-time Digital Customer Success Manager based on performance
- Exposure to cross-functional collaboration (Product Sales Support Marketing)
- Participation in company events and team activities
About Lansweeper:
Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility reduce cyber risk and scale automation with confidence.
In today's complex IT OT cloud and IoT environments fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated trusted source of truth - so teams can move faster and act with certainty.
With Lansweeper organizations can:
See - Truly complete visibility across hybrid environments
Know - Enriched asset intelligence with lifecycle and risk context
Act - Automate workflows coordinate remediation and enforce policy at scale
From universal asset discovery to AI-powered intelligence we provide the shared foundation modern IT Operations Cybersecurity and Digital Transformation teams rely on.
Our culture:
We're built on four core values:
One Team - United across boundaries
We Care - Customers and people at the center
We Grow - Learning sharing improving
We Deliver - Focusing on what truly matters
Team Info:
You'll join the Customer Success Team working closely with Digital Customer Success Managers Account Managers Technical Support Product Managers and Marketing.
Call to Action:
Ready to start your career in Digital Customer Success (SaaS)?
Click Apply now or share this opportunity with someone in your network who's eager to grow into a full-time Digital Customer Success Manager role.
Top Skills
What the Team is Saying
What We Do
Managing a technology estate has never been a bigger challenge. Hardware software and users can be anywhere at any time making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’ CIO's CTO's IT managers ... have to make decisions that are often based on scattered out of date and incomplete data sources. How can you effectively manage the technology assets of an organization if you’re not 100% sure of what assets you have to manage in the first place? This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day. Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos locations and departments is essential. Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT centralized into one solution helping you gain an in-depth understanding of your entire IT estate. Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine yet key assignments such as network discovery inventory software distribution licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses support budgeting decisions and manage your IT cost-effectively with Lansweeper The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you? We don't over promise We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together we're writing our visionary story of ambition growth and top-notch tech.
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Date Posted
04/04/2026
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