Digital CX Solutions Engineer

Say hello to opportunities.

If you’re looking to be part of what’s next in communication you’re in the right place.

At RingCentral we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR AVA and ACE—brings together automation assistance and insights across the entire conversation lifecycle. The result? More seamless intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually we’re building the future of AI-powered business communications.

This is where you and your skills come in. The Digital Experience SE is a key member of the customer-facing sales team having primary responsibility for providing pre-sales technical support for RingCentral Customer Engagement products and services with an emphasis on the digital portion of the portfolio.  This person interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral Engage Digital solutions that meet those requirements.

Job Duties:

• Evangelizing RingCentral Digital Experience solutions to customers partners and internal stakeholders

• Assist with the development of formal sales plans and proposals for assigned opportunities. 

• Transfer industry technical and product knowledge to customers. 

• Keep up-to-date on relevant competitive solutions products and services. 

• Provide technical and sales support for accounts in the assigned territory. 

• Perform advanced use-case and needs assessment-based digital engagement demonstrations for customers and prospects remotely and in-person. 

• Work with customers on appropriate expectations for the solution.

• Develop and maintain an expert understanding of RingCentral’s Customer Engagement Digital applications and products. 

• Representation at conferences industry and sales events when requested by department managers. 

• Actively participate as an SME for digital engagement products and technologies providing consultative support to other Sales Engineers. 

• Provide direct support for the technical fulfillment of RFI’s RFQ’s and RFP’s as needed. 

• Responsible for continued education on the digital engagement platform and underlying technologies. 

To succeed in this role you must have experience in:

• Minimum 3 years of operational experience with digital engagement tools. 

• Ability to provide technical leadership to the RingCentral sales teams for digital engagement technologies like WeChat WhatsApp Apple Chat Facebook etc. 

• Ability to work effectively on a remote basis. 

• Ability to teach other members of the team and act as a mentor as required. 

• Requires an action-oriented individual with a very strong initiative to be successful. 

• Willingness to take ownership of accounts and account-related actions. 

• Must be able to coordinate across various groups and functional teams. 

• Ability to complete job responsibilities with minimal supervision. 

• Ability to apply solutions technology and products to a business opportunity. 

• Willingness to travel throughout the assigned region. 

• Understanding of customer communications requirements for contact centers.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues. 

• RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred.

• Fluent in English (both written and verbal). 

• Excellent written and verbal communication skills. 

• Excellent presentation and demonstration skills. 

• Excellent analytical and problem-solving skills. 

• Excellent interpersonal and negotiating skills.

Desired Qualifications:

• Experience with customer-facing product demonstrations.  

• Experience with storytelling presentation methods.  The ability to present the solution using real-world scenarios examples and the value selling methodology.

• Technically focused including knowledge of HTML JS NodeJS etc.

• Ability to create maintain and evolve a digital engagement demo environment using RingCentral Products and services.  

• Bachelor's degree or equivalent work experience

Logistics for the work environment:

• Expectations are that the employee will spend up to 70% of time out of the office (days in the field).

What we offer:  

• Comprehensive medical dental vision disability life insurance

• Health Savings Account (HSA) Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF Preservation Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching perks and discounts program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces RingCentral® empowers modern mobile and distributed workforces to communicate collaborate and connect via any mode any device and any location. RingCentral is headquartered in Belmont California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations please click on the following link to learn more about how we can assist you.

If you are hired in Colorado California Hawaii Nevada New York Maryland Washington Connecticut Rhode Island the compensation range for this position is between $164150 and $304850 for full-time employees in addition to eligibility for variable pay equity and benefits. Benefits may include but are not limited to health and wellness 401k ESPP vacation parental leave and more! The salary may vary depending on your location skills and experience.
 

This role has an application deadline of April 5 2026. Please apply prior to the deadline to be considered for the role.

What We Do

RingCentral is a global leader in AI-powered trusted business communications contact center revenue intelligence video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes.

Why Work With Us

Innovation isn't just a buzzword—it's the core and heart of everything we do. We believe that groundbreaking ideas emerge from every corner of our organization. Our biggest strength? We are not all the same. At RingCentral our commitment to fostering a culture of curiosity and inclusivity is what sets us apart.

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