Digital Operations Support Analyst

Caterpillar

Digital Operations Support Analyst

Posted 11 Hours Ago

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Peoria IL USA

Hybrid

98K-158K Annually

Mid level

Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial

Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better more sustainable world.

The Role

The Digital Operations Support Analyst measures performance insights enhances customer experiences and supports a suite of Caterpillar applications through data analysis and process improvement.

Summary Generated by Built In

Career Area:
Technology Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar you're joining a global team who cares not just about the work we do - but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We don't just talk about progress and innovation here - we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.
Job Summary:
The Digital Operations Support Analyst partners closely with product owners to support a portfolio of Caterpillar applications. This role is responsible for delivering actionable support insights enabling data-driven decision-making and ensuring alignment between support and product teams. The analyst will play a key role in improving customer and dealer experiences by translating support data into meaningful improvements and ensuring readiness for application releases and updates.
What You Will Do:

Manage day-to-day relationships and projects for a portfolio of 5-8 internal business partners
Analyze support data to identify trends root causes and opportunities for process improvement
Collaborate with product teams to document and maintain support processes and procedures
Lead onboarding and hypercare activities for new support initiatives and digital programs
Manage steady-state support operations and continuous improvement efforts
Develop and deliver monthly or quarterly business reviews focused on performance insights and optimization opportunities
Participate in quarterly planning and project roadmap discussions

What You Will Have:

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Customer Support Policies Standards and Procedures: Knowledge of the organization's customer support policies standards and procedures; ability to guide customers on all company interactions.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches tools and techniques; ability to anticipate recognize and resolve technical issues on hardware software application or operation.

Considerations For Top Candidates Include:

Experience with VisionLink™ SOS or similar fleet management applications
5+ years of experience in data analysis support operations or project management
Knowledge of Agile and/or Waterfall project management methodologies
Proven ability to document processes requirements and workflows
Experience using BI tools (e.g. Power BI) to measure KPIs and generate actionable recommendations
Experience supporting or analyzing digital products with a strong focus on data-driven insights
Ability to transform raw data into meaningful insights for decision-making
Basic technical aptitude for supporting and troubleshooting digital applications
Experience creating executive-ready presentations using PowerPoint
Proficiency in Microsoft Office Suite (Excel PowerPoint etc.)

Summary Pay Range:
$97530.00 - $158480.00
Compensation and benefits offered may vary depending on multiple individualized factors job level market location job-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
May 18 2026 - May 24 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

Skills Required

5+ years of experience in data analysis support operations or project management
Effective communication skills
Knowledge of customer support policies and procedures
Technical troubleshooting skills
Experience with BI tools like Power BI
Basic technical aptitude for digital applications support

What the Team is Saying

Caterpillar Compensation & Benefits Highlights

Healthcare Strength—Health coverage is described as broad with multiple plan options and expanded mental‑health support via an assistance program. Tools and wellness initiatives that help find high‑value care reinforce the overall medical offering.
Retirement Support—Savings programs include a 401(k) with employer matching and for some groups additional annual contributions based on age and service. Stock purchase opportunities provide another avenue for long‑term financial benefits.
Leave & Time Off Breadth—Paid time off holidays and paid volunteer time are highlighted across many roles. Parental and adoption benefits are also called out within the broader Total Rewards framework.

Learn more about Caterpillar's Compensation & Benefits →

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The Company

HQ: Irving TX

100000 Employees

Year Founded: 1925

What We Do

Cat Digital is the digital and technology arm of Caterpillar Inc. responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide our teams use data technology advanced analytics and AI capabilities to help our customers build a better world.

Why Work With Us

The Cat Digital team is at the forefront of Caterpillar’s evolution. We take pride in solving complex problems by building new systems from the ground up. On our team you’ll leverage data from across our entire enterprise to find solutions that open a new world of possibilities for our customers and dealers. Join us in building a better tomorrow.