Digital Payments Program Manager (Remote)

Experity is the leading software and services company for on-demand healthcare in the U.S. urgent care market, providing an integrated operating system complete with electronic medical record (EMR), practice management, patient engagement, billing, teleradiology, business intelligence and consulting solutions. Nearly 50% of the U.S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences and optimizing revenue.

Benefits - We love all our X-tras! What's in it for you?

• Flexibility - Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling.
• Career Development - Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals.
• Investing in You - We invest in our team members so they can reach their financial independence - Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save For Emergencies, and Retire With Confidence
• Team Building - We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party
• Benefits - And of course all of our wonderful benefits: Medical, dental, vision, 401K (with company matching), paid time off and more!

Hybrid/remote workforce:

This positions is eligible to work remotely or a hybrid of remote and in the office. If you live a commutable distance to one of our office we would love to see you!

Job Summary:

In this role, you will manage the development and continual improvement of Experity's Digital Payments platform. You will work closely with our Merchant Services and our Gateway partners to build, document and drive processes to board and service clients, to develop reporting and key metrics and to maintain and continually improve our industry leading digital payments platform. Given the rapid growth we expect in our client base you will be the company's payments "go-to" problem-solver, bridge-builder and critical thinker. The ideal candidate will have a strong understanding for merchant services platforms (especially Fiserv) and tools as well as payment gateways. This role requires excellent communication skills, the ability to collaborate with multiple internal organizations (product, engineering, finance, sales, marketing, and operations) and a strong track record of execution.

Responsibilities:

• Build and drive client on-boarding and servicing for Experity's integrated payment gateway platform
• Manage client conversion from one payments platform to another
• Work with Experity product teams to improve/upgrade our payment gateway integration functionality
• Manage the relationships with our Merchant Services and Gateway providers
• Utilize merchant service and gateway tools/portals (Clientline) to problem solve client issues
• Serve as a contact point for Experity's merchant services and gateway vendor partners, working with them to:
  • Ensure any vendor-related issues encountered in the sale, marketing, product integration or implementation of vendor services are being addressed
  • Develop an understanding of the solutions offered by these vendors and promoting their use across our customer base
  • Coordinate pricing levels and structures in a way that maximizes services adoption and revenues
• Provide guidance and support for the following internal activities related to Experity's payments services
  • Sales enablement collateral in partnership with Marketing and Sales Support
  • Consultative resource on individual sales transactions - both pre-sale and post-sale - as needed
  • Collaborate with implementation team to develop standard processes that ensure successful client training and implementations
• Serve as a secondary escalation point for existing customers to answer questions, provide visibility, and resolve any challenges
• Work with Payments leadership to execute the long-term payments service program strategy and road map, including the product and technology plan for the Payments ISO Platform
• Contributes to the creation of the departmental strategy in alignment with the organization's goals and objectives
• Executes and improves the efficiency of business processes and procedures to enhance overall effectiveness
• Other duties as assigned

Travel:

• Ability to travel as needed

Education and Experience:

• Bachelor's Degree in Business, Finance, or related field, or equivalent combination of education and experience
• Five or more years of experience with payments services in e-commerce, software or financial services industries
• Demonstrated knowledge and understanding of the payments' services ecosystem
• Working knowledge of Payment Gateway operations
• Experience with payment platform on-boarding and servicing tools and portals especially with Fiserv/First Data Co-Pilot, Clientline and Business Track
• Focus and thoughtfulness on data and analytics to solve problems and experience achieving results through continuous improvement
• Experience in effectively working with multiple teams for collaboration and company-wide project delivery
• Tenacity to keep issues top of mind of relevant stakeholders and conviction to stand-by decisions
• Time management skills and ability to prioritize independently

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)