Caterpillar

Digital Tech Support Analyst

Reposted 9 Hours Ago

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Peoria IL USA

Hybrid

98K-146K Annually

Entry level

Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial

Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better more sustainable world.

The Role

The Digital Tech Support Analyst monitors digital product performance resolves customer issues and conducts audits on digital applications to ensure service quality and reliability.

Summary Generated by Built In

Career Area:
Technology Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar you're joining a global team who cares not just about the work we do - but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We don't just talk about progress and innovation here - we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Cat Technology collaborates with partners across the Caterpillar enterprise to advance technologies including autonomy and automation which helps enhance site safety productivity and efficiency across customer operations worldwide. Cat Technology also owns enterprise-wide initiatives in innovation research and development manufacturing automation and advanced materials ensuring Caterpillar continues to lead the industry in technological excellence and engineering innovation.
Job Summary:
As the Digital Tech Support Analyst you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
Additional Info:

Location: Mossville IL (United States)
Travel: Up to 25% (Domestic & International)
Relocation Offered: No
Sponsorship Offered: No

What You Will Do:

To provide Worldwide monitoring of overall performance (including reliability durability maintainability and serviceability) of assigned current and future digital products.
Identify investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
Issue identification; reports in all forms from customers dealers industry reps and subsidiaries
Issue investigation; statistical analyses physical testing and analysis of application failures returned parts development of quick field fixes suggested design or manufacturing improvements etc.
Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.
Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability durability and serviceability to be stated in the functional specifications.
Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel through appropriate communication channels.
Issue Parts Stock Authorization letters to meet abnormal demands due to new field issues with digital products.
Stay current with all digital products and applications also develop and maintain a digital products and application knowledge base and training materials.
Provide digital product and application support to Distribution Services Divisions (DSDs) dealers Corporate Account Managers subsidiary service groups warranty technicians sales development product support development test & evaluation research service training etc.
Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits.
Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.

What You Have (Required Skills):

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches tools and techniques; ability to anticipate recognize and resolve technical issues on hardware software application or operation.

What Will Put You Ahead (Preferred Skills):

A college or university degree technical certification or equivalent experience.
Previous experience in infrastructure system administration or support work
Previous product support experience
Background in Ethernet and CAN (J1939) data captures

Summary Pay Range:
$97530.00 - $146290.00
Compensation and benefits offered may vary depending on multiple individualized factors job level market location job-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees
Posting Dates:
March 26 2026 - April 9 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

Top Skills

Can (J1939)

Digital Products

Ethernet

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The Company

HQ: Irving TX

100000 Employees

Year Founded: 1925

What We Do

Cat Digital is the digital and technology arm of Caterpillar Inc. responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide our teams use data technology advanced analytics and AI capabilities to help our customers build a better world.

Why Work With Us

The Cat Digital team is at the forefront of Caterpillar’s evolution. We take pride in solving complex problems by building new systems from the ground up. On our team you’ll leverage data from across our entire enterprise to find solutions that open a new world of possibilities for our customers and dealers. Join us in building a better tomorrow.