Digital Workspace

Summary

-Act as the primary point of contact for the business -specific business capability -for existing and new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met

About the Role

Major accountabilities:

• Monitor, measure, report and review performance of services; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures

Key performance indicators:

• Stable, compliant,and secure operations measured by Availability, Performance, Capacity Metrics -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services

Minimum Requirements:
Work Experience:

• Ambiguity.
• Strong customer orientation.
• Relationship Management.
• Ability to work and lead (a cross-functional team) in a matrix.
• Market and customer intelligence.
• Experience working cross-functionally and trans-nationally.
• environment.

Skills:

• IT Governance.
• IT Infrastructures.
• IT Service Delivery.
• IT Service Management.

Languages :

• English.

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Division
Operations

Business Unit
CTS

Location
India

Site
Hyderabad (Office)

Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area
Technology Transformation

Job Type
Full time

Employment Type
Regular

Shift Work
No