Director, Business Operations

About us:

SimpleHealth is on a mission to reduce unnecessary doctor visits and save patients time and money. Come be part of a bright and passionate team that loves to solve hard problems and seeks to drive down spiraling healthcare costs.

We have a diverse culture rooted in honesty and transparency, and we know that each voice matters.

We strive to ensure that everyone has a healthy work-life balance, with flexible vacation and unique time off offers, generous parental leave, and a fully remote work environment. Teammates are encouraged to continue learning, both in their specialty and within their other interests. Growth is not confined to job descriptions, with active encouragement to try other roles within the organization. 

The Role:

The Director, Business Operations reports to the VP of Operations and is responsible for creating and maintaining operations dashboards, performing financial analysis on strategic projects and initiatives. This role also develops and implements performance tracking mechanisms to assist in optimizing the operations from a patient experience, revenue and growth standpoint. This role is responsible for collaborating with Finance on operations department budgets, capacity forecasts and planning, and optimizing resource utilization.

Essential Functions: 

• Performing Financial Analysis and making recommendations to the Executive team on key projects, initiatives and the financial impact on Operations of new products and services
• Creating and maintaining Operations dashboards to monitor financial and service level performance
• Building out and maintaining the budget in collaboration with Finance
• Building and maintaining capacity planning for all operations departments
• Driving a relentless focus on resource utilization 
• Create cadence for reporting across all levels of organization, accountability structure, to inform performance management KPIs
• Automate Px/Rph/Technician/clinician performance metric dashboards
• Output: Fully operational automated dashboards linked to OKRs/KPIs -Individual performance metric dashboards/Formal Readout Cadence
• Other job duties assigned

Your Qualifications:

• A Bachelor’s Degree in Finance or similar Business degree (Master’s Preferred)
• 5+ years of experience in Financial Analysis and/or Operations Strategy
• Ability to manage large scale, cross-functional projects with cost savings 
• Ability to understand and manage interdependencies between different parts of the company
• Strong understanding of using data analytic tools to perform deep dives
• Ability to establish a strong point of view and present this POV to internal stakeholders
• Ability to communicate effectively with senior executives
• Healthcare, Pharmacy work experience preferred

• Passion for SimpleHealth’s mission and the opportunity to grow with us

 Supervisory Responsibilities (if applicable)

• Assign and monitor the activities of Workforce Planning Analyst/Manager
• Perform performance evaluations and provide developmental feedback to direct reports
• Participate in recruiting activities for Operations key roles
• Provide coaching and development for direct reports

Work Requirements

• Reliable ability to work remotely 
• Typing and computer usage throughout the day
• Standard business hours M-F
• Travel requirements: < 25%
• No lift requirements

We Offer!

• Competitive compensation 
• Company equity 
• Medical plans with 100% paid premiums
• Work From Home stipends
• Flexible Time Off
• Paid Holidays
• Paid Parental Leave

We think you should join us. Here’s why:

• We see things differently. That’s why we’re building a diverse team with people who bring their unique perspectives & backgrounds to the table. We know a diverse team builds better products to serve our diverse patients.
• We’re a Patient-First business and a People-First company. Employee wellness matters to us—that’s why we promote minimum vacation time, are flexible with where you work, offer paid parental leave and more.
• We’re building for longevity. That’s why we encourage continuous learning, provide growth opportunities across teams, and hire from within.
• Health matters to us, including yours. We offer benefit plans that pay 100% of employee healthcare and dental premiums, an annual membership with One Medical, paid Sick Leave, and miscarriage, medical, and recovery Leaves

Disclaimers

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.