Director, Business Systems

About the Role

We are seeking an innovative, thoughtful, and accomplished technology leader to maintain and grow a dynamic Business Systems team that architects, supports, scales, and enhances internally used line of business applications and integrations across our business. 

Our ideal candidate has a solid track record of developing high performing technical GTM delivery teams, delivering complex projects across multiple work streams, building effective business partnerships, and leading successful process and transformation initiatives.

About the Team 

The mission of the Business Systems team is to optimize how internal teams use technology to automate processes and to unlock actionable data through the technology stack that supports Instacart’s GTM teams (sales, marketing, and customer success). You’ll lead a team of high-performing system managers, administrators, and developers to ensure that we build and execute a systems roadmap that enables us to scale our GTM and support strategies.

Your stakeholders will be, Marketing, Sales, Customer Support, and parts of the Finance organizations and you will be responsible for building trusted relationships with them that result in an aligned focus on delivering outcomes/experiences, supported by a clear technology and information strategy, prioritized plans, process maturity, disciplined execution and predictable, high-quality delivery of day-to-day technology and information services.

You will be responsible for leading the technical teams that support the organization's go-to-market systems and operations. Your primary responsibilities will include:

• Collaborating with business leaders to develop and implement strategies that support the organization's go-to-market operations
• Ensuring the development, implementation, and maintenance of scalable, reliable, and secure go-to-market systems
• Managing and leading the technical team responsible for go-to-market systems and technologies, including staffing, performance management, and talent development
• Managing vendor relationships and evaluating third-party solutions to ensure they align with business goals and meet performance standards
• Ensuring compliance with regulatory requirements, such as GDPR and SOX
• Communicating effectively with internal stakeholders, including executives, business leaders, and technical teams

• 10+ years relevant experience (Salesforce developer, revenue operations, system architect, or business systems)
• 5+ years of experience of direct people management experience, leading business systems or revenue operations teams, 
• Experience in Sales Cloud, Sales CPQ and Service Cloud
• Successfully scaled teams, process and systems in a fast paced environment
• Work experience in an Agile/SCRUM environment
• Experience in collaborating with product owners representing Sales, Customer Service, Product & Engineering and balancing competing interests and needs across the organization to define a clear roadmap for CRM deliverables
• Proven track record of leading technical teams that support go-to-market operations
• Strong knowledge of go-to-market technologies, including CRM, marketing automation, content management, and analytics
• Familiarity with sales enablement and sales performance management tools
• Knowledge of data analytics tools and techniques, such as reporting, dashboarding, and predictive analytics
• Excellent communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders
• Strong leadership skills with the ability to motivate and inspire team members