Director, Compliance

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Compliance based in United States.

This role sits at the intersection of customs compliance, operational leadership, and customer-facing advisory work within a fast-evolving trade technology environment. It is responsible for guiding a distributed team that supports customs broker partners and enterprise users across the U.S. and Canada, ensuring smooth, compliant, and data-driven import/export operations. You will act as a senior subject matter expert in customs regulations, serving as an escalation point for internal teams across operations, product, finance, and customer success. The position combines strategic oversight with hands-on involvement in compliance workflows such as entry review, exception management, and post-entry corrections. In parallel, you will lead a remote team responsible for broker partner success and post-entry analysis, ensuring continuity across time zones and operational cycles. This is a highly visible leadership role where regulatory expertise, operational discipline, and stakeholder management converge.

• Serve as a senior customs compliance authority and escalation point for internal stakeholders across Operations, Sales, Finance, Product, Engineering, and Customer Success.
• Lead and manage a remote team of Broker Partner Success (BPS) specialists and Post-Entry Analysts, ensuring coverage across U.S. and Canadian time zones, including weekends and holidays.
• Oversee pre- and post-entry customs activities, including clearance coordination, exception management, documentation accuracy, and escalation resolution.
• Manage tracking and resolution of PSCs, protests, corrections, and adjustments across U.S. and Canadian customs processes.
• Conduct regular engagement meetings with broker partners and ABI users to ensure alignment, performance, and operational efficiency.
• Provide expert guidance on trade compliance topics including tariff changes, duty programs, ACE reporting, reconciliation, and regulatory updates.
• Support cross-functional initiatives involving data quality, process improvement, and analytics-driven customs operations.
• Ensure adherence to regulatory requirements while enabling efficient, technology-enabled customs workflows.

Requirements:

• 10+ years of experience in customs brokerage, trade compliance, account management, or related international trade operations.
• Valid U.S. Customs Broker License (CBP) or equivalent certification such as CCS (NCBFAA).
• Strong knowledge of customs systems such as ACE and experience using data to drive operational and compliance decisions.
• Proven ability to translate complex regulatory requirements into clear guidance for diverse internal and external stakeholders.
• Experience managing or supervising customs brokerage operations or broker networks in a high-volume environment.
• Strong leadership skills with experience managing remote or distributed teams across multiple time zones.
• Familiarity with trade programs such as FTAs, duty drawback, AD/CVD, CTPAT, reconciliation, and tariff classifications preferred.
• Experience interacting with government agencies such as CBP, CBSA, or other regulatory bodies.
• Strong organizational, problem-solving, and project management skills in fast-paced environments.
• Comfortable working in a technology-driven, rapidly evolving regulatory landscape.

Benefits:

• Competitive base salary ranging from $135,000 to $170,000 annually, based on experience and location.
• Equity participation in a high-growth technology organization.
• Remote-first work environment with flexibility across the United States.
• Comprehensive health, dental, and vision insurance coverage.
• Professional development support, including continuing education opportunities.
• Opportunity to work at the intersection of trade compliance, AI, and logistics innovation.
• High-impact leadership role with visibility across multiple business functions.