Director, Customer Enablement

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Enablement in United States.

We are seeking a visionary and results-driven leader to design, implement, and scale customer learning and knowledge systems. In this role, you will oversee the strategy and architecture of educational programs, documentation, and AI-assisted self-service resources, ensuring customers can quickly access the guidance they need to succeed. You will collaborate closely with Product, Support, and Customer teams to maintain accuracy and consistency across all materials, while continuously innovating to improve customer outcomes. This is a highly cross-functional role with significant impact on platform adoption, customer satisfaction, and operational efficiency. You will lead a high-performing team and establish scalable processes that support both human-led and AI-enabled customer enablement initiatives.

• Develop and execute the strategy for customer knowledge, learning programs, and AI-powered self-service systems.
• Design and maintain content architecture across help centers, learning management systems, and training platforms.
• Ensure documentation and educational materials are accurate, consistent, and aligned with product updates.
• Implement AI-assisted workflows to improve content creation efficiency and scalability.
• Collaborate with Product, Engineering, and Customer teams to identify knowledge gaps and continuously improve learning resources.
• Lead and mentor a team responsible for documentation, training, and customer education content.
• Optimize the discoverability and effectiveness of knowledge and learning resources through search, AI tools, and training programs.

Requirements:

• Proven experience in customer enablement, knowledge management, or education programs, preferably in SaaS environments.
• Strong strategic mindset with an AI-first approach to workflow automation and content scalability.
• Demonstrated ability to design and implement structured learning programs and content systems.
• Excellent cross-functional collaboration skills, partnering effectively with Product, Engineering, and Customer teams.
• Experience in content governance, editorial consistency, and maintaining alignment with product changes.
• Strong leadership and team development capabilities, inspiring high performance and accountability.
• Data-driven problem-solving skills with a focus on improving adoption, reducing support tickets, and driving measurable customer outcomes.
• Bachelor’s degree required; advanced degree preferred.

Benefits:

• Competitive salary with potential discretionary bonus.
• Comprehensive health, dental, and vision coverage, including access to virtual healthcare services.
• Generous PTO, flexible days, paid holidays, volunteer days, and parental leave.
• 401(k) retirement plan with company match.
• Fully remote position with equipment provided to support productivity.
• Opportunities for professional growth and development in a mission-driven, high-impact environment.