Director, Customer Enablement

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Enablement in the United States.

This role offers an exciting opportunity to lead the strategy and execution of a comprehensive customer knowledge and education ecosystem. You will shape how customers learn, find answers, and successfully adopt the platform by designing scalable learning programs, documentation, and AI-assisted self-service workflows. Your work will directly influence customer outcomes, product adoption, and support efficiency. This position requires strong cross-functional collaboration with Product, Customer Success, Support, and Marketing teams, while providing visionary leadership to your team. You will establish standards for content creation, maintain accuracy across multiple platforms, and continuously improve learning systems as the platform evolves. Your leadership will ensure customers quickly access the information they need to achieve success.

• Own the strategy, design, and architecture of customer knowledge and education systems across help centers, LMS, and learning platforms
• Establish and enforce standards for documentation, training materials, and knowledge structure
• Implement AI-assisted workflows to accelerate content creation, ensure accuracy, and improve scalability
• Partner with Product, Engineering, Customer Marketing, and Customer Operations to align learning content with product releases and organizational strategy
• Identify knowledge gaps through collaboration with support, education, and customer teams, using data-driven approaches to reduce support tickets and improve self-service adoption
• Lead, mentor, and develop the team responsible for documentation, learning content, and educational programs
• Continuously improve knowledge delivery through search, AI support, and training programs to enhance the overall customer experience

Requirements:

• Proven leadership experience in managing customer education, documentation, or knowledge management teams
• Strong understanding of AI-assisted content creation, knowledge management systems, and scalable learning platforms
• Ability to design structured learning programs that improve product adoption and measurable customer outcomes
• Excellent cross-functional collaboration skills to integrate documentation and education into the product development lifecycle
• Strong editorial and content governance skills, ensuring accuracy, consistency, and high-quality materials
• Data-driven mindset with experience using metrics to identify gaps and drive continuous improvement
• Visionary leadership with the ability to connect team initiatives to high-level business outcomes
• Exceptional communication and interpersonal skills to influence stakeholders at all levels

Benefits:

• Competitive salary ($105,700–$176,100 USD) with potential discretionary bonus
• Comprehensive health, dental, and vision insurance, plus access to 24/7 telehealth services
• Generous PTO package including 20 PTO days, 3 flex days, 4 volunteer days, 12 paid holidays, and paid parental leave
• 401(k) plan with company match
• Remote-first work environment with equipment provided for optimal productivity
• Opportunities for professional growth, continuous learning, and leadership development