Director Customer Success

About Sprinter Health

At Sprinter Health our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.

We're building the technology and clinical services stack to make preventive connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS we're rapidly scaling our impact. Our team of technologists clinicians and operators is backed by investors including a16z General Catalyst GV and Accel which have backed companies like Devoted Health Livongo Benchling Stripe Ramp Airbnb Lyft Instagram and Databricks.

About the Role

The Customer Success Director is responsible for the implementation ongoing satisfaction retention expansion and outcomes realization for an assigned portfolio of Sprinter Health’s customers. You will work with a cross-functional team to ensure team best practices policies and customer-first initiatives are met. You act as internal champions to coordinate the processes and motions required for sustained customer success and growth.

What You'll Do

• Lead customer interactions in a manner that establishes credibility and trust as a business and thought partner

• Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction adoption and partnership success

• Partner with each customer to develop a multi-year strategic plan with ambitious growth targets;

• Develop relationships at all levels within the customer organization ensure cohesive communication and leverage customer relationships to remove barriers and roadblocks to growth

• Serve as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmap

• Drive annual revenue targets and coordinate renewal of designated customer contracts

• Proactively identify customer risks and partner cross-functionally to recommend solutions and drive action plans to improve customer health

• Secure opportunities within the customer organization for the expansion of Sprinter Health services to additional departments

What You'll Bring

• 7-10 years of experience in customer success account management sales or consulting

• Strong orientation toward problem-solving with a systematic and managed approach

• Experience working with sales operations product and other members of cross-functional teams

• Urgency in execution and tendency toward speed with the ability to adapt and change

• Strong empathy for customers

• Comfortable with ambiguity

• Excellent verbal/written communication and organizational skills

• Strong executive presence and business acumen including experience working in a B2B environment

• Proven ability to influence through persuasion negotiation and consensus building

• Exercise judgment with guidance in methods techniques and evaluation criteria for obtaining results

• Meaningful pre-IPO equity

• Medical dental and vision plans 100% paid for you and your dependents

• Flexible PTO + 10 paid holidays per year

• 401(k) with match

• 16-week parental leave policy for birthing parent 8 weeks for all other parents

• HSA + FSA contributions

• Life insurance plus short and long-term disability coverage

• Free daily lunch in-office

• Annual learning stipend

Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or other protected classes.

If you're looking for a career that offers opportunities for growth continual development professional challenge and the chance to make a real difference in the lives of people apply today!

Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.

If you are applying for a job you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

What We Do

At Sprinter Health we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We’re a boots-on-the-ground clinician network for the tele-health age bringing routine blood draws labs and vitals checks into people's busy lives. We have completed over 140000 appointments in 2025 across the US!

Why Work With Us

Sprinter Health is reinventing access to care founded by the co-founder of Oculus in 2020. With tech AI and an incredible clinical team we bring preventive care into patients’ homes—reaching the vulnerable communities the healthcare system often misses. Join us in a supportive flexible family-friendly culture.

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