Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Success in United States.
This is a high-impact leadership opportunity for a customer success professional passionate about transforming healthcare through innovative AI solutions. In this role, you will oversee strategic enterprise health system accounts while leading and mentoring a team focused on successful implementation, adoption, and long-term customer value. You will work closely with senior healthcare stakeholders to drive operational and clinical outcomes across complex healthcare environments. The position offers a dynamic and collaborative atmosphere where cross-functional partnership, innovation, and measurable impact are central to success. Ideal for a hands-on leader, this role blends strategic account management with team leadership in a fast-paced, mission-driven environment. Candidates who thrive in scaling organizations and healthcare technology ecosystems will find strong growth potential here.
Accountabilities:
- Lead and develop a team of Customer Success Executives, fostering accountability, collaboration, and high performance across enterprise healthcare accounts.
- Manage relationships with executive stakeholders including clinical and operational leaders, ensuring strong alignment between customer goals and solution delivery.
- Oversee implementation and adoption of AI-driven healthcare solutions, ensuring smooth integration into clinical workflows and operational processes.
- Partner cross-functionally with Product, Engineering, and Sales teams to communicate customer feedback and contribute to product improvements and go-to-market strategies.
- Define and monitor success metrics tied to operational, clinical, and financial outcomes, delivering measurable value to enterprise clients.
- Drive onboarding, training, workflow optimization, and change management initiatives to maximize long-term customer engagement and satisfaction.
- Support organizational growth by mentoring junior team members and contributing to hiring and team expansion initiatives.
- 8–12+ years of experience in healthcare, including at least 5 years in customer-facing leadership roles supporting health systems or provider organizations.
- Proven success leading enterprise customer success teams and managing complex healthcare accounts in matrixed environments.
- Strong understanding of clinical workflows, care delivery operations, and healthcare systems, particularly in areas such as nursing or revenue cycle management.
- Experience leading cross-functional initiatives within startup, SaaS, health tech, or high-growth technology organizations.
- Excellent executive communication and stakeholder management skills, with the ability to influence senior healthcare leaders including COOs, CMOs, and CNOs.
- Demonstrated expertise in implementation leadership, change management, and delivering measurable business outcomes.
- Familiarity with AI, digital health, clinical decision support technologies, or healthcare transformation initiatives is highly valued.
- Ability to travel regularly to client sites and collaborate onsite with enterprise healthcare customers.
- Competitive compensation package aligned with experience and impact
- Opportunity to work at the forefront of AI innovation in healthcare
- Collaborative environment with leading experts in healthcare, technology, and artificial intelligence
- Exposure to enterprise-level healthcare transformation initiatives
- Career growth opportunities within a rapidly scaling organization
- Flexible remote-based structure with meaningful client engagement
- Participation in strategic planning and innovation-focused leadership initiatives
- Mission-driven culture focused on improving patient outcomes through technology.
Requirements:
Benefits:
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Date Posted
05/12/2026
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