Director eCommerce Digital AI Enablement

Spectrum

Director eCommerce Digital AI Enablement

Reposted 13 Hours Ago

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Stamford CT USA

Hybrid

Expert/Leader

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

The Director of eCommerce Digital AI Enablement at Spectrum will lead AI strategy for digital sales drive implementation of AI solutions and collaborate with various teams to enhance customer experience and workforce capability.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future.
Do you have a passion for transforming digital sales through innovative AI solutions? As Director AI Enablement eCommerce at Spectrum you'll lead the charge in shaping and implementing our AI strategy for eCommerce and digital sales. Join us to champion responsible AI adoption deliver impactful solutions and empower teams with the tools to drive business productivity and customer satisfaction. Your leadership will accelerate Spectrum's digital future.
How You'll Make an Impact

Lead the execution of Spectrum's Digital Sales AI strategy by translating vision into actionable programs and measurable results
Identify prioritize and deliver high-value AI use cases across eCommerce and digital sales channels
Build and enable AI solutions that enhance customer experience content generation personalization and workflow efficiency
Partner with Product Technology Analytics Marketing and Operations teams to drive AI implementation adoption and integration into business processes
Establish and communicate AI roadmaps aligned with business priorities operational needs and delivery capacity
Champion best practices governance and responsible AI standards to ensure practical and scalable initiatives
Drive AI enablement by developing training playbooks and building organizational capabilities

Working Conditions

Office environment
Occasional travel as needed
Eligible for Hybrid Work Policy with up to one day per week from home

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in Business Finance Technology Project Management or a related field or equivalent combination of education and experience

Experience

8+ years of progressive experience in digital strategy product management AI enablement digital transformation or related fields
3+ years of leadership experience driving cross-functional programs or technology-enabled business initiatives
Experience identifying prioritizing and delivering AI use cases in digital eCommerce or customer-facing environments
Experience leading organizational adoption training or enablement for new technologies or capabilities
Experience in fast-paced matrixed organizations managing multiple stakeholders
3+ years of AI strategy execution and program leadership
10+ years of cross-functional leadership and stakeholder management
10+ years of change management and organizational enablement
10+ years of business process transformation and optimization
10+ years of executive communication and executive-ready storytelling
10+ years of data-driven experimentation and outcome measurement
10+ years of experience translating emerging technology into business value

Skills

Strong understanding of modern AI capabilities including generative AI large language models multimodal AI conversational AI AI agents and workflow automation
Experience with retrieval-augmented generation patterns for enterprise knowledge and assistive use cases
Familiarity with agentic AI concepts orchestration task planning and human-in-the-loop execution
Knowledge of prompt engineering and prompt design for business workflows
Understanding of AI Ops practices such as evaluation monitoring governance and versioning
Familiarity with vector databases embeddings semantic search and knowledge retrieval
Experience implementing AI copilots chat assistants recommendation engines and personalization solutions
Understanding of responsible AI principles including governance transparency privacy and human oversight

Preferred Qualifications
Education

MBA or advanced degree preferred

Experience

Enterprise AI platform enablement in customer-facing digital environments
AI-driven experimentation optimization and outcome measurement
Experience working with cloud-based AI services and model APIs

Skills

Experience with LLMs multimodal AI AI agents RAG architectures vector databases and semantic search
Experience deploying or enabling AI copilots chat assistants or workflow automation tools
Familiarity with LLMOps AI governance frameworks and enterprise AI operating models
Experience integrating AI into digital sales eCommerce search merchandising or self-service journeys
Understanding of modern AI trends such as agentic workflows grounded generation and AI-assisted decisioning

#LI-VB1
MST711 2026-73595 2026
Here our employees don't just have jobs they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history if any will be considered in a manner consistent with applicable laws including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet® TV Mobile and Voice. Beyond our connectivity solutions we also provide local news programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer including job seekers with disabilities and veterans.
#BI-Hybrid

Skills Required

Bachelor's degree in Business Finance Technology Project Management or a related field
8+ years of progressive experience in digital strategy product management AI enablement digital transformation or related fields
3+ years of leadership experience driving cross-functional programs or technology-enabled business initiatives
Experience identifying prioritizing and delivering AI use cases in digital eCommerce or customer-facing environments
Experience leading organizational adoption training or enablement for new technologies or capabilities
Strong understanding of modern AI capabilities including generative AI large language models multimodal AI

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support—Retirement support includes a 401(k) dollar‑for‑dollar match up to 6% of pay plus an additional 3% company contribution for most employees effectively up to 9% in company contributions. This structure is consistently highlighted across benefits materials as a core strength.
Affordable Benefits—Medical dental and vision coverage offer multiple plan options with the company stating it has absorbed premium increases for many years to help keep employee paycheck costs stable. 24/7 EAP counseling and company contributions to health accounts on certain plans add to overall affordability.
Wellbeing & Lifestyle Benefits—Free and discounted Spectrum Internet/TV and deep Spectrum Mobile discounts provide meaningful everyday savings tied to the company’s products. Availability varies by service area but these perks are frequently emphasized as part of total rewards.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford CT

100000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates develops and operates the nation’s fastest mobile service most reliable internet service most viewed live TV app and the most advanced WiFi serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer architect engineer developer operator or data scientist. We are creative disciplined hard-working complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum we continually refine technology process and structure. We are committed to delivering a superior network infrastructure the most competitive products and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.