The Director of Employee Communications will lead internal communications for the COO developing strategic messaging planning leadership forums and creating executive presentations.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum a leader in the fast-paced world of connectivity and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives fuels businesses and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product commitment to our people and the connections we make in every community.
If you are resourceful collaborative team-oriented and passionate about delivering consistent excellence Optimum is the Company for you!
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Job Summary
The director of communications will be a critical member of the Corporate Communications team supporting all internal communications for the Chief Operating Officer at Optimum. This will include the company's CX team Customer Service & Care Network Services Data & Analytics and Business Transformation areas. This role serves as a strategic communications partner and trusted operator responsible for shaping coordinating and executing high impact internal communications across the organization.
This individual will partner closely with senior executives to translate strategy into clear compelling narratives ensure alignment across leadership and frontline teams and drive disciplined execution of key forums meetings and initiatives. The role is highly hands-on and suited for someone who can think strategically communicate with clarity and move quickly from concept to execution.
Responsibilities
• Executive & Organizational Communications
o Serve as the primary internal communications partner for the COO
o Develop and deliver high quality end-to-end messaging that reinforces strategic priorities operational performance and organizational expectations
o Draft refine and manage communications including executive emails organizational announcements talking points FAQs and change communications
o Ensure consistency clarity and tone across all communications while tailoring messages for diverse audiences and channels
o Partner with cross-functional teams (HR Finance Marketing Corporate Communications peers etc.) to ensure cohesive and consistent messaging• Leadership Forums All Hands and Offsites
o Lead planning and execution for all hands meetings leadership forums offsites and other large-scale leadership engagements
o Own agendas messaging flow presentation development speaker preparation and follow-ups to ensure meetings drive alignment and outcomes
o Partner with leaders to create compelling narratives and visuals that connect strategy performance and priorities• Executive Presentation Development
o Create and manage high-quality executive presentations including board facing materials leadership updates and operational reviews
o Translate complex operational financial and performance information into clear actionable messaging tailored for different audiences
o Maintain high standards for accuracy polish and visual clarity• Operational Support
o Act as a thought partner to the Chief of Staff and COO on planning prioritization and execution of key initiatives
o Track action items commitments and deliverables from leadership meetings and forums to support follow-through and accountability
o Anticipate needs proactively resolve issues and ensure leaders are prepared and positioned for success
o Support ad hoc initiatives and special projects as business priorities evolve
#LI-GW1
Qualifications
Key Attributes for Success• Strategic thinker with strong execution discipline• Trusted partner with high discretion and integrity• Detail-oriented while maintaining a big-picture perspective• Comfortable navigating ambiguity and shifting priorities• Collaborative calm under pressure and solutions-oriented
• 10+ years of experience in executive communications corporate communications chief of staff strategy or a related role supporting senior leadership.• Proven experience supporting C-suite or senior executives in a complex fast-paced organization.• Exceptional written and verbal communication skills with the ability to translate complex topics into clear compelling narratives.• Strong executive presence and judgment; comfortable interacting with leaders at all levels of the organization.• Advanced proficiency in executive presentation development (e.g. PowerPoint) with a strong eye for storytelling and detail.• Highly organized proactive and adaptable with the ability to manage multiple priorities under tight deadlines.• Preferred experience supporting operations technology network services or customer-facing organizations
At Optimum we're fueled by our four core pillars: Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration innovation and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together we'll shape the future of connectivity.
All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
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Nearest Major Market: Plano
Nearest Secondary Market: Dallas