Lead global employee relations efforts: advise HR and managers investigate complaints (discrimination harassment retaliation) manage case documentation and case management systems develop ER guidance/training partner with legal/compliance/HRBPs drive ER strategies and data-informed improvements across geographies.

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices making transactions secure simple smart and accessible. Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential.
Title and Summary
Director Employee Relations
Job Description Summary
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive digital economy that benefits everyone everywhere by making transactions safe simple smart and accessible. Using secure data and networks partnerships and passion our innovations and solutions help individuals financial institutions governments and businesses realize their greatest potential. Our decency quotient or DQ drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners employment law compliance and business stakeholders the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available.
Role: • Provide expert advice to HR managers and employees about company policies and processes • Investigate employee relations concerns including complaints of discrimination harassment retaliation and other work-related issues • Prepare investigative documentation including interview notes and summary of findings• Prepare track and maintain appropriate investigation and reorganization data and documentation • Use case management system to manage cases from intake to resolution • Provide and manage periodic reporting to relevant senior stakeholders • Ability to establish strong cross-functional relationships at all levels and geographies • Partner with relevant control functions on investigations and outcomes • Develop global guidance documents materials and training for HR • Develop drive and deliver employee relations strategies guidelines and procedures • Partner with internal employment counsel compliance and HR Business Partners to effectively manage employee relations issues/investigations • Develop and deliver training regarding HR policy and processes for HR business leaders and employees as needed • Proven project management skills with demonstrated ability to manage global projects • Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values
All About You:• Experience advising on a wide range of employee relations issues• Experience of multi-national fast-paced organization• Strong knowledge of US employment law and strong investigative skills • Strong analytical and problem-solving skills with ability to organize and analyze data • Excellent interpersonal skills with demonstrated patience tact and respect • Exceptional detail and follow-up skills• Excellent verbal and written communication skills
Mastercard is a merit-based inclusive equal opportunity employer that considers applicants without regard to gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada if you require accommodations or assistance to complete the online application process or during the recruitment process please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors including but not limited to location job-related knowledge skills and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical prescription drug dental vision disability life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time 25 days of vacation time and 5 personal days pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Purchase New York: $168000 - $269000 USD