Director - Engineering

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.



Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

Freshworks is looking for a Director of Engineering to guide our engineering strategy for one of our important products. Reporting to the Business Unit Head, you will lead our product development teams. You would be responsible for planning and execution all through the lifecycle of the business.

 

Responsibilities:

• Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience, and new technologies to deliver features to our customers.
• Bring value addition by thinking big and continuously pitching new product development ideas.
• Drive customer experience design, product roadmap and prioritization.
• Define and own the business metrics and OKRs for our products.
• Work with the Leadership to prioritize problems or themes to reach the outcomes.
• Define the outcome for sprints and releases and prioritizes the initiatives for the scrum teams.
• Work with the developers and designers to build a product that meets the expected outcomes and market needs.

 

Preferred qualifications:

• 12+ years of product development and software / IT engineering industry experience.
• 5+ years of direct people management experience.
• 5+ years of experience of working in the SaaS (software as a service) industry.
• Experience communicating with technical and non-technical stakeholders at all levels across the business.
• Bachelor's degree in computer science, engineering, or a related discipline.
• Proven record of building, managing, and sustaining product organizations.
• Must have the ability to influence people at the business unit level.
• Must have the ability to understand the technical and non-technical aspects of product development.
• Experience developing technology solutions in a fast-paced environment.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.

 

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.