Director, Field Application Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Field Application Services in the United States.

We are seeking a Director of Field Application Services to lead and inspire a high-performing team of Field Application Specialists across the eastern region. This role drives the successful adoption of diagnostic products through pre- and post-sales support, optimizing customer workflows and ensuring clinical and scientific excellence. You will collaborate closely with Sales, Service, Product Management, R&D, Quality, Regulatory, and Marketing to deliver consistent, compliant, and value-driven customer experiences. The position combines strategic leadership, operational execution, and hands-on engagement with key accounts, influencing business growth while fostering a culture of collaboration, innovation, and continuous improvement. The ideal candidate thrives in a field-oriented environment with significant travel and a focus on customer success.

• Lead, coach, and develop a geographically distributed team of Field Application Specialists, establishing clear performance expectations and career development pathways.
• Oversee pre-sales activities including product demonstrations, clinical consultations, workflow assessments, and competitive positioning.
• Ensure post-sales implementation support, validation assistance, and optimization of customer workflows.
• Act as an escalation point for complex clinical or technical customer issues, building strong relationships with key accounts and strategic customers.
• Define and execute the Field Application Services strategy aligned with business objectives, establishing scalable processes, tools, and metrics to measure effectiveness and impact.
• Translate field insights into actionable recommendations for Product Management, R&D, Marketing, and cross-functional teams.
• Maintain compliance with applicable regulations (e.g., CLIA, CAP, FDA, ISO) and oversee training, certification, and knowledge management within the team.

Requirements:

• Bachelor’s degree in Life Sciences, Clinical Laboratory Science, or related field preferred.
• 12+ years of experience in diagnostics, laboratory medicine, or life sciences, including field-facing roles.
• 5+ years of experience managing remote or field-based teams.
• Experience supporting molecular, immunoassay, chemistry, hematology, transfusion medicine, or point-of-care diagnostics preferred.
• Strong clinical and scientific acumen with the ability to communicate complex concepts to diverse audiences.
• Proven ability to partner with Sales and other functions in a consultative, compliant manner.
• Strategic thinker with operational execution skills and experience navigating regulated environments.
• Excellent communication, presentation, and stakeholder management capabilities.
• Willingness to travel up to 50% domestically.

Benefits:

• Competitive annual salary range ($155,000 – $210,000) with eligibility for a Global Bonus Plan.
• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) plan with company contributions and Employee Stock Purchase Plan.
• Paid time off, including sick leave and holidays.
• Opportunities for professional development, training, and career growth.
• Flexible work arrangements where applicable.