Job Description
We are seeking an experienced strategic and results-driven Global MSP Sales Director to lead and scale our Managed Service Provider (MSP) business. In this role you will have end-to-end accountability for the global MSP revenue lifecycle managing both the net-new partner acquisition engine and the existing partner growth engine.
You will directly lead a team of Partner Account Executives (PAEs) and Business Development Representatives (BDRs) focused on landing new MSPs alongside a dedicated MSP Account Management Team focused on driving retention health and deep wallet-share expansion. As a key leader you will also collaborate cross-functionally with Marketing Product Enablement and Channel Leadership to optimize our market position and partner program.
Key Responsibilities
Define and execute the global MSP go-to-market (GTM) strategy to hit ambitious net-new partner acquisition and net revenue retention (NRR) targets.
Provide direct leadership coaching and performance management to the global team of PAEs BDRs and Account Managers.
Own global forecasting pipeline management and revenue reporting for the entire MSP business unit.
Existing Partner Account Management & ExpansionOversee the global MSP Account Management function to ensure high partner satisfaction platform adoption and operational retention.
Standardize account health metrics Quarterly Business Reviews (QBRs) and growth blueprints to drive increased adoption and expansion within the existing partner book of business.
Actively focus on Partner Success as an engine for growth building frameworks that help existing MSPs successfully bundle upsell and resell our solutions to their end-customers to maximize mutual MRR expansion.
New Partner Acquisition (Direct PAE & BDR Management)Manage the team of Partner Account Executives (PAEs) ensuring high-velocity execution in qualifying and converting inbound MSP leads into active revenue-generating partners.
Oversee and optimize outbound pipeline generation strategies executed by both the BDR team and the PAEs (who share outbounding responsibilities).
Actively participate in major industry events conferences and roadshows to represent the company build executive relationships and generate high-value pipelines.
Cross-Functional Collaboration & GTM AlignmentWith Partner Enablement: Collaborate closely to drive structured partner success and velocity by expanding our specialized MSP courses and certification tracks ensuring partners are fully equipped to sell and support our solutions.
With Channel Leadership: Partner to continuously refine iterate and optimize our overarching MSP Partner Program (including tiers incentives and requirements) to remain a premier choice in the channel ecosystem.
With Marketing: Partner to design execute and measure high-impact demand generation and account-based marketing campaigns tailored specifically to the MSP audience.
With Product & Product Marketing: Act as the "voice of the MSP" synthesizing feedback from the field to influence the product roadmap (e.g. multi-tenancy integrations) and perfect pricing packaging and positioning.
Required Qualifications & Experience
Experience: 8+ years of B2B SaaS sales leadership experience with at least 4+ years explicitly dedicated to managing MSP / Channel Partner sales and account management teams globally or across major regions.
Direct Team Management: Proven success managing and scaling a multi-tiered sales org composed of both hunting functions (Directly managing BDRs and quota-carrying PAEs) and farming functions (Account Managers).
MSP Domain Expertise: Deep comprehension of how MSPs operate their business models (MRR packaging margin expectations) and their technical ecosystems.
Program & Enablement Alignment: Experience aligning sales execution with formalized partner certification pathways and global channel partner programs.
Data-Driven Leadership: Proficient in CRM architecture (e.g. Salesforce HubSpot) and PRM (Partner Relationship Management) tools to build reliable dashboards forecasts and attribution models.
Travel: Ability to travel globally for partner visits executive QBRs and major channel events (approx. 25–30%).
In accordance with the Colorado Equal Pay for Equal Work Act the approximate annual compensation range for this role depending on individual candidate level and experience is $220000 - $290000 including base salary and any related bonuses or commissions.
In the US JumpCloud® provides a comprehensive benefits package with several medical plans to choose from including a high deductible HSA plan with employer contribution two dental plans vision insurance flexible spending account (FSA) employee assistance program (EAP) short- and long-term disability life insurance and a 401k savings plan with match. We have a flexible paid time off policy.
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Skills Required
- 8+ years of B2B SaaS sales leadership experience
- 4+ years managing MSP/Channel Partner sales and account management teams globally or across major regions
- Proven success managing and scaling multi-tiered sales orgs including BDRs quota-carrying PAEs and Account Managers
- Deep MSP domain expertise (MRR models packaging margin expectations MSP technical ecosystems)
- Experience aligning sales execution with partner certification pathways and global channel partner programs
- Proficiency with CRM architecture (e.g. Salesforce HubSpot) and Partner Relationship Management (PRM) tools
- Ability to travel globally approximately 25-30%
- Located within one of the 50 U.S. states (remote-first within the U.S.)
- Fluent spoken and written English
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
- Healthcare Strength—Health coverage is described as comprehensive with medical dental and vision starting on day one in the U.S. alongside HSA options and an Employee Assistance Program. Additional wellness elements include mental‑health support and expanded medical travel coverage where needed.
- Retirement Support—A 401(k) with a stated company match is offered in the U.S. and pension contributions are noted in the U.K. indicating structured retirement benefits. Access to personal financial consultants further supports long‑term planning.
- Leave & Time Off Breadth—Flexible or “unlimited” PTO paid holidays and sick time are emphasized within a remote‑first setup. Parental leave and family medical leave add to the breadth of time‑off options.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen® providing simple secure access to an organization’s technology resources from any device or any location. The JumpCloud Open Directory Platform gives IT security operations and DevOps a single cloud-based solution to control and manage employee identities and their devices and apply conditional access controls based on Zero Trust principals. Since launching in 2012 our global user base has grown to more than 150000 organizations with more than 5000 paying customers including Cars.com GoFundMe Grab ClassPass Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike. Our teams are growing fast too and we're looking for talent across engineering sales customer success marketing product management and more. Join our team of dedicated passionate and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing how we are doing it and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
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