Director of Cloud Operations

As the Director of Cloud Operations, you will be the leader of the Cloud Operations Site Reliability Engineering practice at Origami Risk and be responsible for Applications, Observability, and Problem Management functions. You are tasked with ensuring high-quality outcomes for Origami's customers, ensuring services are available, performant, and that full and actionable investigations are conducted into any service impairments to prevent recurrence.
Starting base pay for this role is between $175,000 and $200,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Responsibilities

• Develop and articulate a strategic vision for the SRE practice, aligning it with the organization's goals and objectives.
• Provide strong leadership and guidance to SRE teams, fostering a culture of reliability and continuous improvement.
• Oversee the availability, performance, and reliability of applications and services, collaborating closely with development and operations teams.
• Define and track key performance indicators (KPIs) to measure the effectiveness of SRE initiatives and report on the state of system reliability.
• Define and implement observability strategies, ensuring comprehensive monitoring, logging, and tracing across the infrastructure and applications.
• Utilize observability tools and data to proactively identify performance bottlenecks and areas for optimization.
• Develop and manage a robust problem management process, including post-incident analysis and root cause identification.
• Lead investigations into service impairments, implement corrective actions, and establish preventive measures to enhance system reliability.
• Develop and maintain incident response procedures, ensuring rapid incident detection, escalation, and resolution.
• Manage on-call rotations and incident response procedures to minimize service disruptions.
• Collaborate with capacity planning teams to ensure adequate resources are available to meet growing demands while maintaining performance and reliability.
• Foster strong collaboration between SRE, Development, and DevOps teams, facilitating knowledge sharing and alignment on reliability goals.
• Lead the maturing and advancement of Origami platforms and drive alignment between Cloud Operations and Engineering teams.
• Recruit, mentor, and develop SRE team members, helping them grow in their roles and advance professionally.
• Other responsibilities as assigned.

Qualifications

• 10+ years of Cloud Operations/SRE leadership experience
• Bachelor's degree in Computer Science, Data Science, or related technology experience
• Mastery of SaaS Cloud Operations
• Extensive experience with Public Cloud platforms (AWS strongly preferred)
• Ability to develop and articulate a strategic vision for SRE practices that aligns with organizational goals.
• Deep technical knowledge of system architecture, application design, and cloud technologies, enabling informed decision-making and problem-solving.
• Extensive experience with observability/monitoring tools such as Splunk, Dynatrace, Elastic, New Relic, Prometheus, and Grafana
• Strong incident response and resolution experience, including managing on-call rotations and minimizing service disruptions.
• Proficiency in observability tools, metrics, and data analysis to proactively identify performance bottlenecks and areas for optimization
• Ability to integrate disparate systems via APIs and other means
• Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines
• Advanced written and verbal communication skills
• Ability to present results to a diverse audience including non-technical colleagues
• Ability to succeed when facing ambiguity and differing levels of operational maturation

Additionally desired skills:

• Strong understanding of Kubernetes and other container-based architectures
• Windows and SQL-server troubleshooting skills
• Knowledge of AWS IAM, Organizations, Budgets, SCPs, and Control Tower

Who We Are
Origami Risk is an industry-leading provider of integrated SaaS solutions for the risk and insurance industry-from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver a full suite of risk management and insurance core system solutions from a single, secure, cloud-based platform. We have a singular focus on helping clients achieve their business objectives by developing, implementing, and supporting our technology solutions.
Founded in 2009 by Risk Management Information System (RMIS) industry veterans, over the past decade Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte's Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the "Best Places to Work" and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).