Research Operations Manager

What You’ll Do: 

As a Research Operations Manager at NinjaTrader you will join a team delivering strategic insights that inform mission-critical decisions across the organization. Your ReOpsleadership and your experience implementing systems standards and tools to improve research processes will amplify the efficiency and capacity of NinjaTrader’s researchers. This is an impactful role that will influence the shape of NinjaTrader for years to come. 

In this role you will: 

• Design efficient research workflows and processes by evaluating current research operations from project intake through delivery and building repeatable systems that reduce friction  
• Ensure research practices adhere to company standards including regulatory and compliance requirements as well as internal best practices for brand voice and participant experience  
• Build and manage a customer research panel including platform onboarding recruitment strategy and governance of contact frequency  
• Manage day-to-day research logistics by supporting study setup launch monitoring and troubleshooting while coordinating access to the research panel 

What you'll need:  

• At least 5 years of experience in research operations panel management or the operational or project management side of market research  
• A proven track record of building a research operations function from the ground up  
• Strong understanding of quantitative and qualitative research project workflows  
• Working or conceptual knowledge of quantitative and qualitative research methods especially sampling and study design  
• Strong organizational and project management skills  
• Experience working with cross-functional teams and driving successful outcomes  
• Exceptional communication skills with the ability to collaborate with stakeholders of varying research experience levels  
• Self-starter who thrives in a fast-paced dynamic environment and brings clarity to ambiguous situations  
• Low ego high emotional intelligence and a collaborative work ethic 

Bonus Points For: 

• Experience building a customer research panel  
• Familiarity with CRM-based participant workflows  
• Background in fintech financial services or trading platforms  
• Knowledge of the ResearchOps landscape including frameworks like the Eight Pillars of User Research or Nielsen Norman Group’s Six Core Components 

Compensation: 

The salary range for this role will be $105000.00 - $125000.00 USD. In addition this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company or team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. 

Location: 

This role is based in Chicago IL. *There may be remote flexibility for exceptional candidates in the following states: California Colorado Florida Georgia Illinois Indiana Minnesota Missouri Montana New Jersey New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Utah Vermont Virginia Washington Washington DC Wisconsin. 

Hybrid: 

For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and Fridays. In addition to these weekly remote days we offer: 

• 20 additional flex remote days annually  
• 5 Company Wide Office-Optional weeks tied to major holidays 

What We Do

More than 2 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003 we've been building better futures for all traders by making futures trading more accessible scalable and user-friendly. As a bold innovative thought leader in the trading space we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support daily free education and analysis access to developer apps and much more. We believe in the power of innovation to drive futures trading forward. Together we continue to redefine what's possible in trading advocate for our customers and provide the best tools support and experiences to the fast-growing retail futures trading community. Located in Chicago our entrepreneurial employee-centric culture is inspiring innovative and inviting. We're committed to diversity equity and inclusivity so our team members feel at ease to be themselves and empowered to deliver the work they do best.

Why Work With Us

Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader you become part of an innovative forward-looking community that encourages creativity collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.

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