Director of Engineering, Quality and Technical Support

Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.
We currently are able to hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong, Singapore
EMEA
United Kingdom
For this job we are currently only hiring candidates based in the United States.
About the team & opportunity
Ontra is seeking a Director of Engineering, Quality and Technical Support reporting to our SVP, Engineering.
The role is a great opportunity for someone who wants to lead the efforts of best-in-class Quality Engineering practices to ensure the delivery of high quality products to customers and the rapid resolution of bugs. This includes leadership of both Quality Engineering, who develops test automation and frameworks in support of new product development, as well as leadership of Support Engineering, who provide the interface between front line customer success and engineering.
If you are an experienced Quality Engineering leader who is passionate about automation over human-intensive processes, we'd love to get to know you!
What you'll do

• Leadership: Lead and mentor a team of Automation and Support Engineers, advocating a collaborative and innovative work environment
• Continuous Development: Oversee the development and implementation of automation best practices, including identifying flaky tests ensuring the resolution of bugs and
• Transform: Support team creates in-app functionality for our customers to access support at their fingertips
• Partner: Work closely with cross-functional leaders to understand business needs an integrate quality engineering solutions across our applications

What you'll bring

• Education: A degree in a technical field (e.g. computer science, or engineering) is preferred
• Management: 5+ years leading an Quality Engineering department, in a remote environment
• Evolution: Experience building and leading empowered teams, in a fast-paced, collaborative environment involving many partners and subject matter experts
• Automation: Experience with modern end-to-end testing frameworks such as Playwright or Cypress
• Communication: Excellent communication skills with the ability to convey quality engineering concepts to both technical and non-technical stakeholders

About Ontra
Ontra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra's solutions improve all aspects of the contract lifecycle - from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.
Our benefits

• Opportunity to participate in Ontra's unit-based compensation program
• Medical, dental, and vision insurance base plans at no additional cost
• Employer-sponsored retirement plans
• Monthly phone and internet reimbursement (equivalent of $100 USD)
• Annual professional development reimbursement (equivalent of $2K USD)
• 4 months (16 weeks) of parental leave
• Unlimited paid time off
• Twice-weekly lunch perk

Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Pay transparency
Ontra factors in your location when benchmarking compensation for most roles. If you have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.
Personnel Privacy Notice: https://bit.ly/46lVT74
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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