Director of Engineering AI

Klaviyo’s mission is to help businesses own their growth. AI is at the center of that mission — and we’re building the engineering organization to match. As Director Engineering – AI you’ll lead the teams turning our AI strategy into real daily leverage for hundreds of thousands of customers: from the underlying AI platform and agent framework to the product experiences embedded throughout Klaviyo.

You’ll own the technical vision and execution strategy for AI-powered capabilities across Klaviyo’s product surface partnering deeply with Product Design ML Data Science and GTM to define what to build ship it quickly and safely and measure real impact in customer outcomes — not just model demos. This is a hands-on execution-first role for a product-minded engineering leader who is fluent in modern LLMs agent patterns and what it takes to bring AI capabilities to production at scale.

How You’ll Make a Difference

• Own the AI engineering charter. Define the technical vision and roadmap for AI-powered capabilities on Klaviyo’s platform and translate it into clear plans OKRs and milestones for your teams.
• Design and evolve the AI platform. Lead the architecture for LLM-powered and agentic systems — orchestration tool/function calling retrieval and memory evaluation harnesses observability and safety guardrails tuned for real-world product workflows.
• Ship remarkable AI-native product experiences. Partner with Product Design and partner engineering teams to prioritize the highest-value use cases break them into shippable iterations and launch experiences that feel intuitive and powerful — not just demos bolted onto existing UI.
• Make safety reliability and measurability non-negotiable. Define success metrics and guardrails for AI systems (e.g. time-to-first-value uplift over baselines override rates hallucination/error rates latency SLOs) and build the tooling to monitor and continuously improve them in production.
• Integrate deeply with Klaviyo’s data and platform stack. Collaborate with Data Platform Production Infrastructure and product engineering teams to ensure AI systems can safely and efficiently access the right data while respecting privacy security and governance constraints.
• Raise the bar on AI engineering craft. Build shared patterns libraries and best practices for prompt and chain design evaluation human-in-the-loop review and observability that other teams can reuse; champion rigorous experimentation A/B testing and fast feedback loops.
• Lead high-performing engineering teams (ICs and managers). Hire develop and retain high-performing inclusive teams; set crisp expectations coach for impact and create a culture of urgency accountability and psychological safety.
• Partner across Klaviyo to land changes. Work closely with GTM Support and Customer Success to roll out new AI capabilities safely enable the field and close the loop between customer feedback product decisions and system improvements.
• Measure what matters. Own a clear scorecard for your area — adoption activation uplift vs. baselines quality/satisfaction AI system reliability and developer velocity — and use it to drive prioritization and investment decisions.
• Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up and continuously experimenting with AI tools — testing learning and sharing insights to keep Klaviyo ahead of the curve.

Who You Are

• An experienced product-minded engineering leader. ~10+ years in software engineering including 5+ years leading multiple teams and managers building user-facing products in high-growth SaaS or similar environments. You’re energized by building things customers love not just infrastructure for its own sake.
• Hands-on with modern AI and agentic systems. You’ve led teams building with LLMs retrieval-augmented generation or agent frameworks — designing multi-step flows tool calling memory evaluation and safety guardrails — even if you’re not coding every day.
• A deep systems and product thinker. You can dive into architecture and data flows but also reason from first principles about customer workflows jobs-to-be-done and where AI can produce step-change improvements vs. incremental shortcuts.
• An outcome-oriented operator. You define clear success metrics and hold teams accountable to them; you’re comfortable saying “no” narrowing scope and iterating fast.
• A builder of high-performing inclusive teams. You’ve hired and developed diverse engineering teams grown new leaders and created cultures where people do the best work of their careers while feeling respected and included.
• An exceptional collaborator and communicator. You translate complex AI/ML and systems topics into clear narratives for non-technical partners; you influence peers and executives drive alignment across Product Engineering Data and GTM and model Klaviyo’s values in how you work.
• Adaptable and resilient. You stay close to the work dive deep when needed and lead your teams through ambiguity and change with clarity and calm.
• A practitioner of AI-first ways of working. You know how to lead your whole team to use AI in day-to-day engineering development cycles and you’ve experimented with or practiced fully agentic coding workflows.
• You’ve already experimented with AI in work or personal projects and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.

Nice to Haves

• Experience building AI-powered products for end users in complex SaaS workflows (e.g. martech CRM growth tooling developer platforms).
• Prior work on agentic or copilot-style experiences embedded in production products at scale.
• Background combining experimentation platforms offline evaluation and human review loops to improve AI systems over time.
• Experience operating in multi-product multi-team environments where clear interfaces and ownership boundaries are critical.
• Comfort working from our Boston hub with distributed teams across time zones.

Why This Role Matters

AI will reshape how businesses plan execute and optimize across every workflow — and Klaviyo is investing to make those capabilities real safe and accessible to every customer not just the most technical ones. As Director Engineering – AI you’ll define and deliver the next generation of AI-native experiences in our core product shaping both how our customers work and how our teams build. You’ll help ensure Klaviyo stays ahead in AI while staying true to our values: putting customers first moving fast without shortcuts and staying hungry and humble as we scale.

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Please see the independent bias audit report covering our use of Covey here

What We Do

Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI Klaviyo combines marketing automation analytics and customer service into one unified solution making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183000 brands like Mattel Glossier Daily Harvest and Liquid Death deliver 1:1 experiences at scale improve efficiency and drive revenue.

Why Work With Us

We refer to our employees as ‘Klaviyos’ and we make up a diverse community united around shared values: We’re curious collaborative driven innovative fun and fully ourselves at work. No matter which team you join your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.

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