Director of Insurance and Claims

Join VillageMD as a Director of Insurance. This is a fully remote position within the US.

Join the frontlines of today's healthcare transformation 

Why VillageMD?

At VillageMD, we're looking for a Director of Insurance to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.  

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.  

In this role, the Director of Insurance will partner with our Vice President of Insurance and Risk Management and internal clients to manage insurance renewals, certificates, and claims to continue to allow us to work smarter and add value to our mission.  

Could this be you?

• Leads department in strategic plan for comprehensive insurance program that is best-in-class
• Manages insurance budget and the TCOR (Total Cost of Risk)
• Leads department and manages internal clients with gathering information for initial and renewal applications  
• Provides support and structure to insurance department with Vice President of Insurance and Risk Management, and manages ongoing issues on insurance and claims  
• Oversees proposals and applications in coordination with producers; submits applications to eligible and appropriate carriers; obtains client signatures on all applications; follows up to ensure timely receipt of quotations and policies.  
• Oversees requests for binders, certificates, policies, endorsements, and other related items; verifies their accuracy  
• Prepares summaries of insurance, schedules, and proposals as needed 
• Performs periodic audits of policies and verifies accuracy and facilitates corrections. 
• Maintains and updates files in matter management system  
• Verifies policy and change information, facilitating corrections when necessary 
• Oversees incoming email and mail requests, responding promptly and appropriately.  
• Verifies accuracy of all insurance invoices takes appropriate corrective action when needed.  
• Determines reasons for requests for cancellations; acts to save accounts; notifies producers according to agency standards.  
• Leads gathering information related to reporting claims, facilitates prompt response from carrier staff and follows up on claims status to keep insureds informed.  

How you can make a difference

• Staying informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.  
• Interacting with others effectively by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency and producer.  
• Maintaining a cordial and professional relationship with clients, co-workers, carriers, vendors, and other business contacts.  

Skills for success

• A willingness to learn, take initiative and be resourceful 
• A bias for action and pragmatic solutions 
• Detail oriented, ability to manage and prioritize requests, and effectively communicate 
• The ability to be flexible in an ambiguous and dynamic environment 
• Ability to solve problems, and establish trust 
• A low ego and humility; an ability to gain trust through strong communication and doing what you say you will do 
• Strong desire to learn and grow within a fast-growing company and Legal function 

Experience to drive change

• Bachelor’s degree required  
• Minimum of 5+ years of healthcare industry insurance experience 

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

For Colorado Residents only: The target hiring compensation range for this role is $128,000 to $170,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match.

Explore your future with VillageMD today.