Director of IT

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of IT in United States.

This leadership role is responsible for defining and scaling the IT infrastructure backbone of a fast-growing, cloud-first technology organization operating in a highly dynamic production and entertainment environment. You will oversee IT operations across a distributed workforce, ensuring secure, reliable, and efficient systems that support mission-critical business functions such as payroll, accounting, and production workflows. The role blends strategic infrastructure leadership with hands-on operational excellence, with a strong emphasis on automation, cloud services, and modern IT service delivery. You will work closely with security leadership to align IT operations with enterprise security standards while driving continuous improvement across endpoints, systems, and user experience. This position requires a forward-thinking leader who can design scalable systems, improve service delivery performance, and elevate IT as a strategic business enabler. It is ideal for someone who thrives in high-growth environments and is motivated by building resilient, modern IT ecosystems from the ground up.

• Lead IT operations and service delivery across a distributed, remote-first workforce, ensuring strong SLA performance, high user satisfaction, and efficient support workflows.
• Own endpoint lifecycle management including provisioning, patching, imaging, monitoring, and secure device management at scale.
• Design and optimize IT infrastructure strategy across cloud and enterprise systems, including AWS, Google Workspace, Azure, and M365 environments.
• Drive automation-first transformation across IT operations, including onboarding, ticketing, provisioning, and SaaS management workflows.
• Partner closely with security leadership to translate cybersecurity policies into operational IT controls and ensure vulnerability management and compliance readiness.
• Oversee ITSM processes, asset management, and incident workflows using platforms such as Jira Service Management.
• Lead and develop a team of IT professionals, fostering accountability, performance excellence, and continuous improvement.
• Define and track IT performance metrics including SLAs, patch compliance, automation ROI, and service efficiency.
• Manage IT budgets and SaaS portfolios, identifying opportunities for optimization and cost efficiency without compromising capability.
• Collaborate with cross-functional stakeholders to ensure IT systems scale with evolving business needs and operational demands.

Requirements:

• 7+ years of experience in IT infrastructure, systems administration, or IT operations, including at least 4+ years in a leadership role.
• Experience managing IT in remote-first or distributed environments, ideally supporting 200+ users.
• Strong expertise in IT service management platforms such as Jira Service Management or equivalent tools.
• Hands-on experience with endpoint management and RMM tools (e.g., Kaseya or similar platforms).
• Deep knowledge of Google Workspace administration, including enterprise configuration and device management.
• Familiarity with cloud and enterprise systems such as AWS, Azure, M365, IAM, SSO, and VPN technologies.
• Experience implementing device lifecycle management, asset tracking, and IT procurement processes at scale.
• Strong automation mindset with experience using AI tools and no-code/low-code platforms (e.g., Zapier, n8n, Make).
• Ability to write or review scripts in PowerShell, Bash, or Python for IT operations and automation use cases.
• Strong leadership and communication skills with the ability to influence both technical teams and executive stakeholders.
• Bachelor’s degree in IT, Computer Science, or related field, or equivalent practical experience.
• Data-driven mindset with experience defining IT KPIs and operational dashboards.

Benefits:

• Competitive salary range of $130,000–$160,000 annually.
• Fully remote work environment within the United States.
• Comprehensive benefits package including 401(k) with matching contributions and wellness support programs.
• Health and employee assistance programs supporting mental health and wellbeing.
• Opportunity to lead IT transformation in a high-growth, cloud-first organization.
• Strong culture of innovation, collaboration, and continuous improvement.
• Access to modern tools and AI-enabled workflows to improve operational efficiency.
• Meaningful impact on critical business systems supporting large-scale production and entertainment workflows.