Job Description
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
- Build, develop and lead a team of product analysts to deliver insights on end-user behavior, customer usage, and product success
- As a Director of Product Analytics, you will be the owner of our end-to-end product data and help scale product analytics at ClickUp - uncovering and sharing critical insights that will shape our product roadmap and the future of our company
- You will partner cross-functionally with leaders from Product Management, Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions
- Ensure every product area has health metrics to track, insights that inform product discovery, and post-launch success dashboards that inform development
- Build a data-centric culture and be an internal champion for analytics and data literacy throughout the product organization
- Turn loosely defined problems into practical analyses
- Identify opportunities for our product to drive increased customer conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers
- Implement best-in-class analytical frameworks and testing structure across the entire product to ensure that data insights area always accurate
- Data Stack: Amplitude, Segment, DBT, Tableau, AWS, Snowflake, SQL
- 8+ years of experience in a highly analytical role, 4+ years in a product analytics role, ideally at a SaaS company
- 3+ years experience as a leader managing multiple teams
- Strong track record of developing, motivating and inspiring analytical teams
- A demonstrated self-starter and incredible prioritizer who moves fast and can take ownership of projects and drive them to completion without much guidance
- High degree of experience translating broad questions into structured analysis
- Strong written and verbal communication skills and demonstrated ability to distill complex analytical solutions into actionable insights
- Experience with scaling of a data driven team by hiring and retaining exceptional talent and influencing the broader product and design organization
- Experience in maturing a data organization from product instrumentation, to analysis, dashboarding and proactive insight discovery and experimentation.
- A strong understanding of software business principles and metrics
- Advanced proficiency in SQL and understanding of data warehouse principles
- Experience working with BI tools (Tableau, Looker, QuickSight)
- Experience with best-in-class product analytics tech stacks, including Amplitude and Segment (or similar tools)
- Consumer and SaaS product analytics experience
- Extensive knowledge of Amplitude.
- Deep understanding of SaaS metrics.
- Technical competence to perform advanced analytics using Python
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Date Posted
10/11/2022
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