Director of Protective Operations

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Job Title

Director of Protective Operations

Location

Weston

Facility

CC Florida Hospital Weston

Department

Protective Services Admin-Operations

Job Code

000623

Shift

Day/Evening Rotation

Schedule

8:00am-5:00pm

Job Summary

Join Weston Hospital's team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital has contributed to earning the No. 1 hospital ranking in the Miami-Fort Lauderdale metro area and remains a top hospital in Florida, according to the U.S. News & World Report.

As the Director of Protective Operations, you will lead our investigations, dignitary/special event protection, intelligence program, technical security and employee surety program. You will also establish and maintain appropriate internal and external relationships, ensure program integrity and quality security services are provided at multiple CCHS sites, and demonstrate excellent people, organizational and administrative skills to achieve Protective Services goals. This job will currently be located in the state of Florida.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Job Details

Responsibilities:

• Leads the Florida investigative, dignitary/special event and executive protection program, which preserves a safe and secure environment for patients, visitors and employees.
• Manages and implements process for background checks, screening and fingerprinting of new employees, new residents/fellows at CCHS orientations and nonemployees.
• Organizes and prioritizes goals to support overall effectiveness, efficiency and productivity.
• Develops operating budget for various functions and budgetary projections in anticipation of growth.
• Collects and benchmarks data health system wide, analyzes data and develops recommendations for improvements to include consistent standards and procedures as well as best practices.
• Establishes and reviews plans, programs, and agreements that are comprehensive, realistic and effective in meeting security needs.
• Orchestrates multiple plans to accomplish goals, utilizing resources effectively and efficiently.
• Acts as an investigative resource to CCHS's General Counsel, HR and other Departments on issues of security, safety and employee conduct.
• Evaluates strategies and makes recommendations regarding CCHS's short- and long-term security, safety and risk management needs.
• Drafts proposed policies/procedures regarding CCHS security, safety and other protective services issues.
• Conducts periodic reviews to ensure proper implementation and administration of approved CCHS policies/procedures through security assessment process.
• In concert with the CC Protective Services Department, cultivates and maintains an ongoing cooperative working relationship with public and private law enforcement and intelligence agencies at the Federal, State and Municipal levels of government within the state of Florida.
• In coordination with the Protective Services Global Security Operations Center and Crime Analyst, directs and oversees the collection of protective intelligence information.
• Assists in the development of training programs and curriculum on security and safety topics and may conduct certain training programs for CCHS, i.e., Drug Diversion.
• In concert with the Director of Technical Protective Operations, leads the design, integration, deployment and operational management of technical security function for Cleveland Clinic.
• Oversees electronic access control, key control, identification badges, CCTV, alarms, Security/Police investigation support and security administrative services.
• Prioritizes technical security project management in Florida locations.
• Provide strategic direction for infrastructure and end-user support; deliver extraordinary customer service for end-user support.
• Provide senior management with an enterprise-wide perspective and put strategies and plans for Technical Operations into context with other projects and associated risks.
• Directs and oversees the collection of protective intelligence information relevant to Florida locations as well as pertinent international travel destinations.
• Other duties as assigned.

Education:

• Bachelor's Degree required.
• Master's Degree preferred.

Certifications:

• Valid Florida Driver's license (VDL), meeting CC Florida insurance requirements.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Excellent organizational, administrative and people skills required.
• Demonstrated ability to establish and coordinate multiple programs at multiple sites.
• Strong customer service orientation and the ability to analyze, evaluate, recommend and implement sound and effective solutions to problems is extremely essential.
• Skill in oral communication and negotiation in order to interact effectively and diplomatically with personnel and officials at all levels within and outside the organization.
• In-depth skill in analytical reasoning and ability to apply that skill to the identification, analysis, and development of alternatives.

Work Experience:

• A minimum of 7 years of law enforcement experience including 3 years of management experience required.
• Significant investigative and/or protection experience at the federal government level.

Physical Requirements:

• Requires standing, walking and sitting.
• Normal or corrected vision, hearing and speech.
• Travel to various communities/countries may be required.
• Ability to drive between multiple sites and availability to work off hours.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities