Director, Patient Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Patient Support based in the United States.

This role offers the opportunity to lead and transform patient support programs within a global healthcare environment.
The successful candidate will oversee patient and provider service strategies designed to improve continuity of care and enhance the overall therapy journey.
You will lead a high-performing team responsible for delivering personalized patient assistance, provider support solutions, and operational excellence.
The position combines strategic leadership, healthcare expertise, compliance oversight, and data-driven decision-making.
You will collaborate with internal teams, healthcare providers, payors, and external partners to create impactful patient-focused solutions.
This is a highly visible leadership role where your work will directly contribute to improving healthcare experiences and outcomes for patients.

The Director, Patient Support will own the strategy, execution, and continuous improvement of patient support initiatives while ensuring operational excellence, compliance, and measurable impact. Key responsibilities include:

• Develop and execute strategic initiatives that align patient support programs with broader organizational goals and healthcare priorities.
• Lead the design, delivery, and optimization of patient-facing services, including product education, benefits navigation, prior authorization assistance, scheduling support, patient status updates, and post-treatment follow-up.
• Oversee provider-focused support services, including device tracking updates, end-of-service notifications, and other tools that improve healthcare coordination.
• Build, manage, and evolve performance dashboards, metrics, and reporting frameworks to measure program effectiveness and identify opportunities for improvement.
• Lead and develop a high-performing patient support organization by setting goals, providing coaching, managing performance, and fostering a culture of accountability and collaboration.
• Recruit, onboard, and develop talent while effectively managing budgets, resources, and operational priorities.
• Partner with commercial operations teams and cross-functional stakeholders to drive strategic initiatives and improve patient service delivery.
• Maintain strong relationships with healthcare providers, payors, and external partners to ensure seamless patient support experiences.
• Stay informed on healthcare industry trends, regulatory developments, and best practices to continuously improve programs.
• Ensure all patient-facing operations comply with HIPAA, privacy regulations, internal policies, ethical standards, and applicable healthcare requirements.

Requirements:

The ideal candidate is an experienced healthcare leader with deep expertise in patient support programs, operational management, and regulated healthcare environments. Required qualifications and skills include:

• 10+ years of experience leading healthcare-related Patient Support Programs.
• 10+ years of progressive leadership experience managing teams and complex healthcare operations.
• Bachelor’s degree in a relevant field.
• Strong expertise in managed care, case management, reimbursement processes, and health insurance environments.
• Proven ability to build and execute strategic initiatives while managing operational priorities.
• Experience developing performance metrics, analytics frameworks, dashboards, and business intelligence solutions.
• Strong understanding of healthcare compliance requirements, including HIPAA and patient privacy standards.
• Excellent leadership, communication, presentation, negotiation, and problem-solving skills.
• Ability to influence and collaborate effectively across multiple teams and stakeholder groups.
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.

Benefits:

• Annual base salary range of approximately $170,000–$190,000, plus discretionary annual bonus eligibility.
• Fully remote position within the United States.
• Flexible work schedules to support work-life balance.
• Comprehensive healthcare coverage, including medical, dental, and vision benefits.
• Personal time and vacation benefits.
• Retirement and savings plan with 401(k) options.
• Employee stock purchase program.
• Training and education assistance.
• Employee referral bonus program.
• Service awards and employee recognition programs.
• Opportunities to grow within a global healthcare-focused organization.