Director, People Operations

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

Reporting to the SVP of People, the Director of People Operations will be responsible for leading a wide range of HR services and partnerships to support the initiatives and strategic goals of the organization. This position is responsible for partnering with the business stakeholders to formulate and execute plans to optimize structure, people, systems, and processes.  You, and the entire People Operations team, will be responsible for providing both strategic and tactical HR support to all Cohere departments.  The successful candidate will partner closely with senior leaders, managers, and colleagues to build a high-performance organization and culture that recognizes and values differences, and where teamwork is expected.  This role will represent People Operations by communicating philosophies, processes, policies, and capabilities to department management and employees.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Partner with the leadership team to design and build organizational capability to deliver against Cohere’s strategic goals and objectives
• Utilize a data driven approach to identify trends and recommend proactive solutions for employee performance, retention, engagement, diversity, equity, and inclusion
• Coach Executives, Directors, and Managers toward goal-oriented and results-driven leadership
• Provide strategic guidance to managers on effective handling of employee relations issues, including input for performance management situations
• Build effective, positive relationships and processes to respond to employee requests, questions, concerns, and suggestions
• Design and oversee a system that supports employees throughout an inclusive and equitable employee life cycle, from hiring and onboarding to offboarding and other transitions
• Ensure all HR programs are effective and in compliance with local and national regulations; keep abreast of current guidelines, legislation, new rules, and changes and trends related to employment law, FLSA, etc.
• Design an effective internal communications system that encourages feedback
• Support rewards/recognition and wellness initiatives in support of company-wide programs and business operation

Your background & requirements:

• 10+ years of strong HR management experience
• 5+ years of experience as a People leader within a call center environment or equivalent industry
• Experience in employment/labor law, HR administration, organizational development, staffing, and a general understanding of benefits/compensation and safety regulations
• Must possess ability to establish credibility with all levels of employees, as well as ability to build and maintain professional client relationships
• Superior interpersonal, influencing, and negotiation skills
• Must be highly organized, flexible, detail-oriented, and capable of meeting deadlines
• Must possess excellent communication skills, with proven ability to effectively present information on an individual basis and to groups of employees
• Must be able to creatively identify solutions for a wide variety of problems
• Data driven with an ability to leverage information to influence business outcomes

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

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