Director - People Operations & Total Rewards

The Director, HR Operations and Total Rewards will be responsible for the design, implementation, management and optimization of the HR processes, Systems and Total Rewards. They will drive the HR organization operational excellence via process redesign and continuous improvement. 

Supervisory Relationship

This position reports to the VP of Human Resources and interacts with other departments, administrators and employees company wide. This position coordinates and manages the work produced by People Operations Associates, HR Generalist(s), Benefits Administrator(s) and other department members in order to ensure completion of projects.

Essential Functions

Build, manage, and evolve a team in the fields of HR Operations, Systems and Total Rewards. 

HR Operations/Systems:

• Identify opportunities for automation and reduction of manual processes and partner with teams on implementation of solutions. 

• Perform regular business process and policy reviews to make ongoing suggestions and create action plans 

• Drive the HR analytics strategy and delivery 

• Manage the reporting of Human Resources information and establish procedures for processing and maintaining employee data 

• Manage the ongoing delivery of people team projects, setting objectives and timelines, tracking owners and achievements, facilitating change management, and assessing progress and blockers

• Design and own the technology roadmap & manage vendor relationships 

• Oversee onboarding and offboarding for the company, review process for improvement/ automation. 

COMPLIANCE

• Participate and lead policy reviews as well as compliance activities to ensure compliance with all applicable laws, policies, and regulations

• Provides consistent interpretation/application of HR policies and procedures across the company

• Audits HRIS system for accuracy, integrity and functionality

• Provides leadership and oversees employee information collection, analysis and

reporting; supervises the input of data and ensures data integrity

• Assesses HR operational needs and changes policies and procedures in order to ensure efficiencies and seamless delivery of services to employees. 

• Audits (401K, SOX, SOC2 etc) 

• Compliance (AAP, Annual Training)

• Manages Leave of Absence and ADAAA- ensuring compliance with state and federal regulations. 

TOTAL REWARDS

• Provide direction and strategy to the Benefits Administrator as it relates to operations of benefits programs, to include: group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, travel and accident plan, flexible spending plan, retirement plans, etc.  

• Ensure awareness and facilitate campaigns to increase benefit utilization

• Conduct Competitive review of benefit offerings to meet needs of dispersed workforce

• Cost Benefit analysis to keep run rate of benefits both competitive and employee focussed

• Oversee open enrollment

• Conduct Merit Cycle and maintain Salary levels as it relates to external market data

• Review Internal Equity and Disparate impact

• Manage the implementation of recognition platform and provide analytics on its adoption and usage
  

Qualifications

• Bachelor's degree plus 10 years experience leading HRIS and operations in complex global organizations HRIS experience required 

• Broad knowledge of HR policies, practices, disciplines and the full employee lifecycle 

• Strong quantitative and qualitative analytical skills 

• Proven experience at successfully developing & strengthening management controls and operational processes 

• Highly motivated, detail oriented, dependable, and organized with a customer service focus. 

• Background in benefits administration, to include State Laws for leave, open enrollment

Required Knowledge, Skills and Abilities

• Demonstrated experience in a human resources role, with people management experience. 

• Ability to maintain confidentiality at all times.

• Strong proficiency in the functional use of key business applications including HRIS and ATS., preferably BambooHR

• Experience administering employee benefit plans.

• Ability to interpret and incorporate ExtraHop policies and procedures into practice.

• Ability to translate HR operational needs and requirements to others.

• Outstanding communication and interpersonal skills.

• Ability to establish and maintain effective working relationships with persons within and outside the organization.

$136,000- $180,000 + benefits+ options