Lowe’s

Director Pro Digital Experience

Posted Yesterday

Be an Early Applicant

Mooresville NC USA

Hybrid

Senior level

Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development

Curiosity wanted. Innovation required.

The Role

The Director of Pro Digital Experience leads omnichannel strategy to enhance customer experience through data analytics and team development. They present insights train teams align strategies and streamline operational workflows.

Summary Generated by Built In

Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk grab a bite (or a cup of coffee) work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
As the Director Pro Digital Experiences works closely with senior leadership across functions to create a customer driven omnichannel strategy to drive incremental Pro revenue by optimizing high-value purchase pathways outside the traditional funnel efficiency-focused digital buying experiences. You'll leverage customer data site behaviors pre/post-transaction data and competitive benchmarking to identify opportunities to improve the omnichannel customer experience.
Shape the future of Retail Tech
As a Director Pro Digital Experience leader you'll be able to shape the future of retail technology alongside one of Forbes Top 50 CIOs. You'll also be leading a talented team who share your passion for innovation and excellence. Our halls are filled with brilliant minds from all walks of life who have the freedom to collaborate explore their every curiosity and build the future.
What You Will Do

Assist with creating the pro digital strategy for Lowes.com and deliver digital experience strategy for assigned business unit through the aggregation of insights competitive intelligence and data-driven recommendations that address customer gaps to ensure they come in on-time and in-scope.
Present insights and recommendations to cross-functional senior leaders (VPs SVPs) to guide future digital strategies for Lowes.com.
Gain alignment with senior leadership across the organization to best drive enterprise strategy and deliver on business goals/commitments.
Train and develop team to analyze customer information to identify the most significant opportunities to improve the customer experience within assigned categories including identifying opportunities to improve taxonomy purchase path (search and navigation) digital content SEO and post-transaction results.
In partnership with the senior director and VP leverage corporate and department goals to create actionable and measurable goals for the team to then benchmark against for year-end evaluations.
Provide continuous and open feedback and mentorship to team members to encourage their growth assist them in learning new tools skills and techniques and take on greater responsibility.
Examine and streamline workflows and processes within the team to increase efficiency.
Provide tactical support specific to in-season opportunities to react to near-term business trends and drivers.

Minimum Qualifications

Bachelor's degree in business marketing finance or related field or equivalent years of experience in lieu of education requirement if applicable
10 years of digital online ecommerce and/or retail experience
6 years of people leadership experience

Preferred Skills/Education
*We encourage you to apply even if you do not have all the preferred skills or experience. *

Master's degree MBA or related field

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

For information about our benefit programs and eligibility please visit https://talent.lowes.com/us/en/benefits
#LI-81CLEE
About Lowe's
Lowe's Companies Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300000 associates and operates over 1750 home improvement stores 540 branches and 120 distribution centers. Based in Mooresville N.C. Lowe's supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

What the Team is Saying

View all jobs at Lowe’s

View Lowe’s Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Mooresville NC

300000 Employees

Year Founded: 1921

What We Do

It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger which is why our leaders build cultures of recognition and inclusion. You are heard and your curiosities are celebrated and championed here.

Why Work With Us

We have built a space where the curious can move freely. Up in title up in skills to the side with teams or back to try something completely new. We help you find your path — because when you win we all win.