Director, Product - Marketplace

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.

Communications will always be conducted by taskrabbit.com domain names.

• Taskrabbit is a remote-first company with employees distributed across the USA!
• Builtin's "Best Places To Work", 5 lists including: Austin Best Midsize Companies to Work For & SF Best Places to Work!
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

Taskrabbit is looking for a talented Product leader to drive the product strategy, roadmap, and execution for Taskrabbit’s general marketplace.  In this role, you will be responsible for the end-to-end experience for both Clients and Taskers and ensuring that the Marketplace is healthy, thriving, and growing.  You will look holistically at marketplace drivers such as supply and demand, pricing, scheduling, category, and location in order to drive improvements to conversion, satisfaction, and repeat rate.  You will work across the business with executives and functional leaders to set strategies, plans, and goals and partner with our design, data, and engineering teams to deliver on short and long-term initiatives and outcomes.   

As part of the product leadership team, you will work closely with other Product leaders to build the Product discipline at TaskRabbit—the right candidate will be excited about contributing to the broader functional organization, both by mentoring PMs, and by helping to shape Taskrabbit’s overall processes and team culture.

Responsibilities

• Define and drive the product vision, strategy, and roadmap for the TaskRabbit Marketplace.
• Lead and inspire a team of product managers who in turn lead product development of their respective cross-functional teams.  
• Execute to successful outcomes with objectives and key results by making effective product decisions and portfolio tradeoffs, while removing impediments.
• Align cross functional teams of product managers, engineers, designers and data scientists to deliver growth objectives and an amazing Client and Tasker experience. 
• Work across the platform to effectively structure key marketplace levers for maximum growth (demand, quality supply, matching, pricing, utilization, etc.)
• Manage multiple product areas, scale teams, and ensure your org is effective, healthy and set up for success by establishing clear, measurable goals.
• Proactively communicate roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels.
• Seek input and work across stakeholder groups to create a connected vision, shared goals, and aligned roadmaps.
• Act as part of the product leadership team aligning strategies and roadmaps with our platform and partnerships teams and creating a positive and high performing culture.
• Leverage customer research and data to deeply understand the needs of our users and ensure the health of our experience.

Qualifications

• Product: You have more than 12 years experience in consumer product management.
• People Leadership: You're an experienced leader with a track record of hiring, developing, and inspiring a team of talented product managers, including managers of managers
• Data-Driven and Outcome Oriented:   Experience using queries, reports and dashboards coupled with strong analytical skills to back up assumptions, recommendations, drive action, and monitor product health.  You use research and data to inform decisions and apply test and learn methodologies to hone your product and tune your roadmap.  
• Marketplace Expertise: You have prior experience working with 2-sided marketplaces and understand the demand and supply levers to drive customer and business success.  You have experience launching both complex features and algorithms that optimize marketplace dynamics and improve business metrics and customer experience.
• Strategic Vision:  You possess strong business acumen and can establish and drive a strategic product vision in support of business and customer goals
• Pragmatism: You understand how to build consumer-facing experiences and how to balance business needs with longer-term improvements and technical investments
• Flexibility: Manage tradeoffs and evaluate opportunistic new ideas with team members, while managing overarching priorities and outcomes
• Collaborative: You’re skilled at cross-functional leadership and naturally and proactively collaborate across multiple domains to motivate and drive alignment
• Strong Communicator: Superior communication skills, including the ability to crystallize and broadly socialize insights into stakeholder needs - able to collaborate with C-level executives across broad organizations including technology, marketing, operations, and finance

TaskRabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017

At TaskRabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work. 

As a pioneer of the sharing economy, TaskRabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.

• Taskrabbit is a remote first company. We recognize that talented people live all over the world.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
  • Care Deeply. We take time to be present and partner with our team and communities. 
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspired by action.
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid medical, dental, vision, 401k match with immediate vesting, generous and flexible time off with 2 closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health stipends, and more. 

TaskRabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

TaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.