Director, Sales Operations

Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.

The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.

With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

The Alliance Operations Lead is responsible all operational needs that support our Strategic and Foundational Alliance partners. This position is responsible for the overall productivity and effectiveness of our Alliance teams and programs to increase the growth of our Alliance business in the Americas region, with a key influence to create global standards around Alliance management to our EMEA and APAC alliance teams. Reporting to the Director of Integration & Governance, this leader also works closely with key stakeholders to ensure the appropriate objectives and priorities enabled within the sales organization are supported.

Responsibilities

• Drive/administer operational support across Merkle AMER Strategic and Foundational Partners such as:
• Track and manage the deal registration / MDF / Co-Op funding /referral fees
• Act as one of the Admin profiles for each partner portal and manage main metrics driving partner tiering within each program as well as provide internal teams access to training & enablement materials available
• Coordinate with Marketing team on "market with" & "market to" Partner events and materials
• Collaborate with Growth Orchestration team to represent partner account lists and partner technology opportunities
• Coordinate with internal Legal and Finance teams to update Partnership Agreements/documents when necessary
• Ensure internal SharePoint sites reflect accurate and relevant Alliance details and case studies by working with Growth Enablement team
• Track and manage partner certification counts
• Troubleshoot ad hoc requests to support the internal Alliance teams
• Routine review of partner revenue tagging within the CRM data to ensure accuracy maintained for regular Alliance reports
• Build a community of Alliance operations, specifically with our four strategic alliances (Salesforce, Adobe, Google and Amazon) by aligning with the alliance enablement leads for each of those alliance teams
• Collaborate with our Growth Reporting and insights team to produce ongoing reports and insights
• Monthly / Quarterly / Annual alliance scorecard and executive business reviews
• Alliance performance reporting including revenue, certifications, and co-op funding
• Provide system requirements for all things Alliance related to our Growth Integration and Governance lead

Skills

• Excellent strategic, project planning and organizational skills with high attention to detail and self-directed
• Deep expertise in working in a partner ecosystem, specifically related to technology services of partner software / platforms.
• Strong experience with progressive sales automation systems and demonstrated ability to improve sales productive
• Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical issues, and identifying department needs
• Strong interpersonal and team building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries
• Strong technical, research, problem-solving and collaboration skills
• Expert in BI tools and CRM systems and Microsoft Office Suite
• Proven success working across stakeholder teams to positively influence people across all
• functional areas of an organization

Qualifications:

• Bachelor's degree in business, sales/marketing, or related discipline, MBA preferred
• 7-10 years of experience working in sales/sales operations, business operations, partner operations, or business management

Additional Information:

Anticipated Salary Range: $68,000-$106,000

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

Employees from diverse or underrepresented backgrounds encouraged to apply. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

All your information will be kept confidential according to EEO guidelines.

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About dentsu

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.