Job Description
Expedia Group brands power global travel for everyone everywhere. We design cutting-edge tech to make travel smoother and more memorable and we create groundbreaking solutions for our partners. Our diverse vibrant and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel people must come first. Guided by our Values and Leadership Agreements we foster an open culture where everyone belongs differences are celebrated and know that when one of us wins we all win.
We provide a full benefits package including exciting travel perks generous time-off parental leave a flexible work model (with some pretty cool offices) and career development resources all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Director Software Development Engineering – Loyalty
Introduction to the team:
Expedia Technology teams partner with our Product teams to create innovative products services and tools to deliver high-quality experiences for travelers partners and our employees. A singular technology platform powered by data and machine learning provides secure differentiated and personalized experiences that drive loyalty and traveler satisfaction.
The Loyalty Engineering organization powers continuous engagement re-engagement and re-acquisition for travelers worldwide. We build the systems that create a durable growth flywheel for Expedia deepening traveler relationships while driving measurable business impact across brands and markets.
In this role you will lead a significant portion of the Loyalty Engineering organization overseeing four full-stack teams distributed across multiple geographies. You will be responsible for scaling both the technology and the leadership bench managing managers and senior/principal engineers while setting a clear technical and operational direction.
You will own the AI-empowered Loyalty charter — defining and delivering next-generation intelligent engagement experiences powered by modern AI and agentic systems. This is a high-impact leadership role at the intersection of AI innovation platform engineering and growth strategy — with the opportunity to shape how loyalty evolves for millions of travelers worldwide.
In this role you will:
Lead and inspire engineering teams to deliver scalable resilient and high-quality software solutions across multiple domains.
Define and drive the technical vision architecture and roadmap for large-scale services and platforms ensuring alignment with business goals.
Provide strategic oversight on system design API development and data modeling to enable secure maintainable and performant systems.
Foster a culture of operational excellence continuous improvement and collaboration across engineering product and cross-functional teams.
Safely integrate and operate AI/ML-enabled solutions that improve outcomes championing best practices in responsible AI deployment.
Cultivate engineering talent mentoring senior technical leaders and developing high-performing teams adaptable to evolving business needs.
Minimum Qualifications:
Bachelor’s degree in Computer Science or a related technical field; or equivalent related professional experience.
12+ years of relevant professional experience; with 5+ years managing teams.
Proven experience building managing and scaling high-performing & distributed engineering organizations (50+ engineers) including managing managers and senior/principal-level engineers.
Experience building new teams from scratch and establishing clear operating models rituals and execution frameworks
Excellent communicator who can simplify complex AI concepts for executive and cross-functional audiences.
Proven track record of integrating AI-driven systems tools or workflows and applying AI/ML concepts to real world products.
Demonstrated ability to apply emerging AI capabilities to solve real customer problems and create differentiated product experiences
Strong coaching orientation; invests deeply in developing engineering managers and senior technical leaders
High ownership mindset with a bias for action.
Preferred Qualifications:
Experience in loyalty personalization offers growth platforms fintech or consumer-scale products is strongly preferred.
Demonstrated success in leading engineering organizations through periods of high growth change or complexity.
Expertise in full stack engineering with a proven ability to operate across multiple technical domains and platforms.
Track record of championing data-driven decision making and operational excellence for mission-critical systems.
Deep understanding of safely scaling AI/ML-enabled solutions including risk mitigation and ethical considerations.
Starting pay for this role will vary based on multiple factors including location available budget and an individual’s knowledge skills and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families including medical/dental/vision paid time off and an Employee Assistance Program. To fuel each employee’s passion for travel we offer a wellness & travel reimbursement travel discounts and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability or other physical or mental health conditions please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes TIME Disability:IN and others.
Expedia Group's family of brands includes: Brand Expedia® Hotels.com® Expedia® Partner Solutions Vrbo® trivago® Orbitz® Travelocity® Hotwire® Wotif® ebookers® CheapTickets® Expedia Group™ Media Solutions Expedia Local Expert® CarRentals.com™ and Expedia Cruises™. © 2024 Expedia Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.Skills Required
- Bachelor's degree in Computer Science or related technical field
- 12+ years of relevant professional experience
- 5+ years managing teams
- Experience building and managing high-performing distributed engineering organizations (50+ engineers)
- Proven experience integrating AI-driven systems and applying AI/ML concepts to products
Expedia Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expedia Group and has not been reviewed or approved by Expedia Group.
- Wellbeing & Lifestyle Benefits—Wellness and travel perks are positioned as differentiators with wellness and travel reimbursement brand discounts and IATAN access supporting work-life balance. Flexible schedules commuter benefits and onsite amenities further enhance lifestyle value.
- Parental & Family Support—Family-focused provisions include generous parental leave adoption and surrogacy assistance childcare benefits and caregiver support. Pet care leave and company-sponsored family events broaden the definition of family support.
- Inclusive Benefits Coverage—Healthcare is described as inclusive extending coverage to partners regardless of gender or marital status and offering fertility and transgender services. This breadth signals support for diverse life stages and identities.
Expedia Group Insights
What We Do
Expedia Group powers travel for everyone everywhere through our global platform. Driven by the core belief that travel is a force for good we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia® Hotels.com® Expedia® Partner Solutions Vrbo® trivago® Orbitz® Travelocity® Hotwire® Wotif® ebookers® CheapTickets® Expedia Group™ Media Solutions Expedia Local Expert® CarRentals.com™ and Expedia Cruises™.
Why Work With Us
As travelers and technologists we are passionate about making travel more seamless accessible and memorable. We embrace different perspectives celebrate new ideas and empower every Expedian to drive meaningful change. The experiences we create bridge divides and broaden horizons – helping create unforgettable memories through travel.
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Date Posted
05/16/2026
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