Director Strategy & Operations - Banking

• Customer Insights: Deeply understand the needs behaviors and profiles of Bilt Rewards Members who live in an Alliance building and/or who engage in Rent Reporting. 
• Feature usage:  Monitor product and feature usage to uncover opportunities or gaps.  
• Product Iteration:  Strong bias for iterative product and marketing experimentation.  Insatiable curiosity on how to improve the customer experience.
• Program Roadmap development:  Use customer insights to inform existing program enhancements or to launch new product solutions. Articulate business case and rationale then execute.  
• Marketing program development:  In partnership with marketing create and drive marketing programs that increase user engagement and cross-sell.
• Partner management:  Work closely with marketing product engineering data and customer success team members as well as vendors.  You will serve as a conduit to the rest of the banking organization and to vendors.  
• Project Management:  Act as a catalyst and then help coordinate the development of launch initiatives.
• Vendor Management:  Identify and filter potential vendors that could help power new banking solutions for customers.
• KPI:  You will be accountable for driving KPIs that signal improved customer engagement and cross-sell.

• Strategic
• Data-driven
• Proactive
• Execution excellence
• Executive presence 
• Partner oriented
• 5–8+ years of experience in Banking Management Consulting or Strategy & Operations  with a strong bias for iteration that drive desired product behavior 
• Business acumen and ability to advise and evaluate business and partner tradeoffs
• Experience in a startup environment is preferred
• Experience in financial services is preferred 
• A history of delivering highly successful and innovative experience with your fingerprints all over them

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership wellness stipends family programs and more on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

What We Do

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments condo & co-op fees and around their neighborhood at local restaurants fitness studios rideshare pharmacy and more. Ranked the highest-value point currency by top publications Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments shopping fitness and even a down payment on a home. Members also get access to credit-building benefits member-only experiences and an Elite Status program. In partnership with the top multifamily owners & operators across the country we’ve also created the Bilt Rewards Alliance a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases renewals and more. While Bilt Members can use any debit or credit card to earn points and access their benefits Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

Why Work With Us

Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here you'll shape the future of rewards programs while working in a high-impact fast-paced startup environment. Join our collaborative culture learn from industry experts and grow your career while making a meaningful difference.

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