Job Description
Yext (NYSE: YEXT) is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI search traditional search social media websites and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products Yext provides brands the clarity control and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale Yext turns a brand's digital presence into a competitive advantage which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In Fortune and Great Place To Work®!
Yext is seeking a high-impact Director of Technical Program & Project Management to lead our most critical enterprise-wide software implementations. As a key leader within our Enterprise Systems and Technology organization you will be responsible for the end-to-end delivery of complex large-scale systems such as Salesforce Zuora and integrated Financial Systems. The ideal candidate is a seasoned Agile expert who can navigate the complexities of a fast-paced SaaS environment balancing hands-on Jira mastery with high-level strategic roadmap execution. This role offers a unique opportunity to build scalable processes and lead cross-functional teams through transformative technology shifts.
What You’ll Do- Lead Large-Scale Implementations: Drive the strategy and execution for major system rollouts and migrations (Salesforce Zuora ERP) ensuring seamless integration across the lead-to-cash lifecycle.
- Master the Agile Lifecycle: Act as the lead Scrum Master for technical workstreams facilitating sprint planning daily stand-ups and retrospectives to ensure high-velocity high-quality delivery.
- Standardize PMO Excellence: Define and refine project management methodologies across the Enterprise Technology organization establishing best practices for Jira management documentation and reporting.
- Cross-Functional Orchestration: Partner with Finance GTM IT and Engineering leadership to align technical roadmaps with overarching business goals and growth initiatives.
- Risk & Resource Management: Proactively identify bottlenecks manage resource allocation and mitigate risks across multiple concurrent workstreams to ensure on-time and on-budget delivery.
- Stakeholder Communication: Provide transparent data-driven updates to executive leadership regarding project health timelines and ROI on system investments.
- Team Leadership: Mentor and develop project management best practices in the team fostering a culture of accountability continuous improvement and technical excellence.
- 10+ years of experience in Technical Program/Project Management with at least 5 years in a leadership capacity within a public SaaS company.
- Deep Systems Expertise: Proven track record leading large enterprise wide implementations for Salesforce (CRM) Zuora (Billing/RevPro) and/or robust Financial/ERP systems (e.g. NetSuite).
- Agile Authority: Expert-level knowledge of Agile/Scrum methodologies; CSM (Certified Scrum Master) or PMP-ACP is highly preferred.
- Jira Power User: Deep hands-on experience configuring Jira for complex workflows advanced roadmapping and executive-level reporting/dashboards.
- Strategic Implementation Lead: Experience managing the "Triple Constraint" (scope time cost) for projects involving multi-million dollar budgets and global footprints.
- Business Acumen: Strong understanding of business operations particularly the "Lead-to-Cash" process and its technical dependencies.
- Exceptional Communication: Ability to translate complex technical requirements into business-friendly language for stakeholders at all levels.
- Leadership experience with a proven ability to partner cross-functionally and on an international cross-cultural basis.
- Education: Bachelor’s degree in Computer Science Management Information Systems Business Administration or a related field.
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Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries employees at Yext are typically eligible for a comprehensive package of benefits including medical dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
Yext is an equal opportunity employer committed to building a results-driven engaging culture where every employee has the opportunity to contribute to the success of the Company perform at the highest possible level and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience Yext can remain at the forefront of innovation and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application interviewing or participating in the employee selection process please complete this form.
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What the Team is Saying
What We Do
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands with thousands of customers worldwide. With one central platform brands can seamlessly deliver consistent accurate and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement automates workflows at scale and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management Yext enables brands to turn their digital presence into a differentiator.
Why Work With Us
At Yext we bring together curious thinkers and passionate problem-solvers who want to make a real impact. We celebrate internal growth open communication and creative ownership in a One Team environment. Here individual growth fuels collective success — and everyone has a voice in shaping what we build next.
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Date Posted
04/24/2026
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