This role involves managing a team overseeing STD/LTD claims ensuring performance metrics are met and developing team capabilities through coaching and feedback.

Description and Requirements
The Opportunity
The Associate Manager - STD/LTD Bridge Claims is responsible for the oversight of a team of individual contributors including Technical Claims Specialists and/or Bridge Claims Specialists as well as other projects required by business needs. Guided by our purpose - a lways with you building a more confident future - and our New Frontier strategy focused on stronger growth attractive returns and all-weather performance this is an exciting opportunity to manage the risk and performance of the assigned team members and to ensure effective execution of all defined performance indicators. They are responsible for the oversight of key business assignments/segmentations as well as ensuring decisional accuracy and timeliness of all claim determinations development of the assigned team members customer implementations project management and other related duties.
Key Responsibilities

• Leada team of individual contributors to deliver high-quality timely STD/LTD claim transitions and determinations ensuring all key performance indicators service commitments and customer expectations are met or exceeded.
• Create the infrastructure workflows and team culture that promote data accuracy strong documentation practices financial integrity operational efficiency and sustained employee engagement.
• Oversee claim quality decisional and financial accuracy operating costs and inventory through regular quality and block reviews performance monitoring and timely escalation management to ensure regulatory compliance and risk mitigation.
• Manageend-to-end people and operational performance including workload prioritization issue resolution escalated customer complaints technical inquiries productivity challenges hiring promotions performance management compensation and unit operating expenses.
• Develop team capability and performance through coaching feedback performance management training and targeted development plans while identifying solutions to performance gaps and celebrating strong results and behaviors.
• Coordinatecross-functional and cross-organizational partnerships with peers Associate Managers leadership account teams and claims management partners to support projects implement workflow enhancements resolve complex issues and achieve broader STD/LTD organizational goals.

Required Qualifications

• 4+ years of management and project management experience demonstrating strong leadership coaching skills and planning and organizational skills
• Extensive knowledge of IDI STD LTD group disability Workers Compensation ERISA Social Security and state laws
• Strong analytical and decision-making skills with a focus on producing results
• Creative problem-solving abilities and the ability to think outside the box
• Excellent interpersonal and communication skills in both verbal and written form
• Excellent customer service skills proven through internal and external customer interactions
• Demonstrated conceptual thinking risk management ability to handle complex situations effectively
• Organizational and time management skills
• Ability to effectively manage multiple systems and technology resources

Preferred Qualifications

• Bachelor's degree
• 10+ years of LTD Insurance Claims experience

The expected salary range for this position is $78000 - $104000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health financial wellness and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision dental insurance and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services a retirement pension funded entirely by MetLife and 401(k) with employer matching group discounts on voluntary insurance products including auto and home pet critical illness hospital indemnity and accident insurance as well as Employee Assistance Program (EAP) and digital mental health programs parental leave paid time off paid holidays volunteer time off tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" Fortune World's 25 Best Workplaces™ as well as the Fortune 100 Best Companies to Work For® MetLife through its subsidiaries and affiliates is one of the world's leading financial services companies; providing insurance annuities employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East.
Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future. United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we're inspired to transform the next century in financial services. At MetLife it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law ("protected characteristics").
If you need an accommodation due to a disability please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$78000 - $104000