EAP Dedicated Clinical Care Navigator (Remote with 20% travel required) 9am-5pm PST or MST hours

As a dedicated Care Navigator you will be responsible for providing clinical support and essential EAP functions to a dedicated customer account virtually. This role will report to a Clinical Manager.

What You'll Be Doing:
In this role, you will spend 70% of your time on providing direct member support, such as:

• Provide clinical support and essential EAP functions.
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member clinical support (sometimes including crisis intervention), psycho-education, triage, referral, and care coordination.
• Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments.
• Document activities and support efforts to track and improve member progress in care.
• Collaborate with customer’s vendor partners to direct members to Spring Health’s digital CBT program, employer benefits, other and external community resources as appropriate.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

In this role, you will spend 30% of your time on strategic partnership development efforts, such as:

• Attend meetings with the Events team and the dedicated customer account to assist with coordination and planning for webinar group discussions and EAP trainings.
• Assist with facilitation of group discussions and lead webinars and trainings for the customer, when available.
• Provide guidance and support for worksite critical incidents and disruptive events.
• Conduct consultation and training to advise leadership, human resources, and the Employee Resource Center on EAP processes. 
• Provide guidance to the   Employee Resource Center leads to support for employee questions and needs. 
• Partner with the company wellness team or other stakeholders, as well as the Spring Health Customer Success team to promote wellness initiatives. 
• Serve as a strategic member of the Spring Health team collaborating with the Senior CSM on enrollment and engagement strategies.
• Attend meetings with customer team to share clinical insights and trends from care navigation calls
• Complete required internal training and assignments and attend team meetings.

Approximately 15%-20% travel as needed to support customer events.  

What we expect from you:

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years’ experience (independent licensure required).
• EAP experience (CEAP preferred).
• Experience working with diverse populations (bilingual preferred).
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms, and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch!

The target salary range for this position is $75,000 - $95,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team. 
• $200 per year donation matching to support your favorite causes