Enablement Engineer

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

Number of Openings: 2

We are seeking a highly motivated, results-driven Enablement Engineer to join our Professional Services team. As an Enablement Engineer, you will be responsible for delivering exceptional customer experiences and delivering innovative solutions to help our clients succeed. This role’s primary responsibility is to engage our internal team and with customers to enable them on ThousandEyes: product training tutorials, event analysis, and transfer of standard methodologies. This is an excellent opportunity to work with innovative technology and grow your career in a multifaceted, fast-paced environment. You'll need to be a versatile person who's polished and easy to put in front of a wide variety of customer roles.

** We are looking for candidates who are already based in Mexico or Mexico City**

• Deliver customer-facing consulting services to clients, including requirements gathering, solution design, implementation, and post-implementation support
• Provide expert guidance and advice to customers on standard methodologies for using our products and services
• Collaborate with multi-functional teams, including product management, engineering, and sales, to ensure customer success
• Develop and maintain positive relationships with key customer stakeholders, including technical and business leaders
• Deliver training and enablement programs to customers to help them get the most out of our products and services
• Stay up to date on industry trends and new technologies and bring new ideas and approaches to the team

• A standout "customer first" attitude
• A bachelor's degree in computer science, engineering, or a related field
• 3-5 years proven experience in a professional services or customer-facing consulting role
• Project management and consulting experience
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc.)
• Experience with Cloud/SaaS software products
• Experience maintaining or implementing LAN/WAN environments
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Strong understanding of technology and its applications in the enterprise
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently as well as part of a team
• Willingness to travel up to 40%

We offer competitive salary and benefits packages, as well as opportunities for professional development and growth. If you are a highly motivated and results-driven individual, we encourage you to apply for this exciting opportunity.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.