Engage Solutions Specialist

Job Posting End Date: October 06

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.

Unum's two distinct, but similarly focused US businesses - Unum US and Colonial Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:
This Engage Solution Specialist position is responsible for providing quality on-boarding and ongoing service to customers which implement Colonial Engage
solutions. This position is responsible implementing new customers through testing, customer analysis, and resolution of any ongoing issues. The HRIS Solutions Specialist must demonstrate a strong knowledge of products and associated processes for multiple lines of business. Individuals performing in this role will be expected to provide proactive customer service and will be accountable for ensuring high quality administration from the client's view.

Principal Duties and Responsibilities

• Participate in customer meetings to document customer specific requirements and processes to support the services to be implemented for the customer
• Implement and maintain employer specific communication materials and requirements, and processes in accordance with our Engage Solution
• Research customer plan designs, benefit usage, billing preferences, etc. to ensure that our solutions will be a good fit for our customers.
• Partner with Billing, legal, IT and business resources as needed
• Performs necessary research and analysis required to solve problems, correct errors, or implement enhancements in a manual or automated system or workflow, procedure or process.
• Support the development and implementation of new services, enhancements to existing services and assist with developing and updating training programs for the department.
• Perform other duties as assigned.

Job Specifications

• Bachelors' degree strong preferred, or equivalent, relevant business experience
• Experience in Unum's Leave and Benefits organization a plus
• Contracts or Billing knowledge preferred
• Exceptional verbal/written communication and interpersonal skills required
• Adaptive/flexible ability to deal with multiple, concurrent and rapidly changing demands
• Knowledge of HRIS processes and HR personnel responsibilities preferred
• Solid research, problem-solving, analytical skills and technical aptitude
• Strong organization, documentation, requirements gathering and project management aptitude with ability to set and maintain priorities in a fast paced and demanding environment
• Demonstrated ability to achieve goals while balancing customer and production needs
• Demonstrated initiative and ability to lead projects and work teams
• Ability to create strong partnerships and demonstrated leadership skills in a team environment

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Colonial Life