Engagement Manager

At BuildOps we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution we’re reimagining how our customers operate. Our team thrives on ambition innovation and collaboration—qualities we look for in every new hire.

As an Engagement Manager you will serve as the strategic owner for BuildOp’s largest customers—accountable for orchestrating outcomes across multiple operating companies (OpCos) within a private equity (PE) structure from scoping the initial implementation through long-term value realization. Reporting to the Sr. Director of Engagement Managers this role is perfect for someone energized by high-stakes client partnerships complex program leadership and the challenge of driving enterprise transformation at scale across PE-backed portfolios.

What We Look For:

• 6–10+ years of experience in top-tier consulting and/or complex SaaS implementation with ownership of multi-workstream programs and executive-level visibility.
• Proven track record leading enterprise or PE-backed portfolios ideally in industrial field service construction or adjacent verticals.
• Hands-on SaaS deployment experience end-to-end: discovery design build test go-live and post-go-live optimization.
• Expert program management skills including governance cadences risk/issue tracking dependency management and decision logging across complex multi-workstream engagements.
• Change management expertise with a proven ability to drive stakeholder alignment develop communication plans and deliver frontline adoption at scale.
• Commercial and PS acumen including a strong understanding of professional services economics (scoping pricing margin) and how they relate to SaaS ARR and NRR.
• Executive presence and communication skills with demonstrated ability to influence and command credibility with PE operating partners CEOs CFOs and field leadership.

What You’ll Do:

• Own the end-to-end success of strategic private equity or holding company accounts—accountable for outcomes across all OpCos from pre-sale through long-term value realization.
• Partner with Account Executives on strategic and PE deals to define scope of work aligned to the BuildOps PS catalog (core implementation ERP migration tenant migration data training integrations) set clear implementation expectations and qualify account readiness for kickoff.
• Lead deployment strategy and program planning across the private equity parent and each operating company—defining program phase governance cadences risk/issue management and cross-OpCo dependencies.
• Coordinate cross-functional teams including BuildOps Implementation Managers data/ERP specialists Customer Success and Support to deliver against a clear scoped plan and standard methodology.
• Maintain a multi-year account plan spanning adoption and utilization targets by holding company and operating company identify expansion opportunities (additional modules integrations new OpCos) and ongoing PS engagements.
• Represent BuildOps in executive settings including steering committees and executive business reviews with PE operating partners C-suite stakeholders and OpCo leadership—crafting crisp narratives that connect implementation details to business outcomes.
• Champion best practices and reusability across the portfolio—ensuring documentation (runbooks process maps RACIs) is captured and reusable across OpCos to scale delivery excellence.

Who You Are:

• A natural owner who runs accounts like a business—high autonomy high accountability and a bias toward decision and action.
• A strategic thinker who uses data (adoption metrics utilization financials) to prioritize make trade-offs and translate PE value-creation theses into concrete deployment plans.
• Someone who thrives in ambiguity builds structure where none exists and can scale patterns from one OpCo or portfolio to many.
• A low-ego collaborator who elevates Implementation Managers and CSMs while staying clearly accountable for portfolio outcomes.
• An executive communicator who crafts crisp narratives—decks status reports steerco materials—that connect implementation details to business impact.
• A team player with integrity grit and a strong work ethic who is energized by making a real difference for the customers we serve.

Where you’ll go (and how often):

• We have customers across the US and Canada so our top candidates should be ready willing and able to travel and assist with our customers. Up to 25% travel target for the position. 

What we offer:

• 128-181k base salary + bonus.
• Generous equity grants- become an owner in our company.
• A comprehensive benefits package.
• Work from home stipend.
• Flexible paid time off.
• Company events like BBQs and team-building activities both in-person and virtual lunch provided for in-office days.
• Talented and motivated team members who care deeply about one another (seriously everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

What We Do

BuildOps is the only all-in-one management software built specifically for the modern commercial contractor combining service and project management and everything in between. Focused on serving the commercial Mechanical Electrical Plumbing (MEP) market the BuildOps platform enables contractors to prove out current market trends optimize their business for higher profits and stay ahead of the competition.

Why Work With Us

The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread but tight-knit team of go-getters. We are passionate but humble. Unique but fiercely collaborative. And at the end of the day we truly love what we do.

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