Engineer 1, Tech Services

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Functioning under general supervision, provides independent clinical and technical support in response to inquiries from physicians, health care professionals, patients and field staff using professional knowledge and judgment. This level of the Technical Service Engineer (TSE) provides the clinical and technical interface between the medical community and various departments through consultation. Requires the application of theoretical principles and creative/analytical techniques typically acquired in a recognized four-year or more biomedical engineering or other medical-related academic course of study. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness. Stays abreast of and consults on technical advancements. Promotes the process of continuous quality improvement and risk management, and coordinates solutions for technical and project issues

MAIN RESPONSIBILITIES

• Provides technical or clinical information to customers in response to inquiries/report from the field.

• Performs product evaluations and testing based on reports from the field.

• Provides clinical and technical support services.

• Provides back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (device implants

and follow-ups), regional training seminars and troubleshooting.

• Provides and conducts product training to in-house personnel.

• Assists in the presentation of educational material for new product training and in-service seminars to physicians, nurses

and sales representatives.

• Reviews product manuals, communiques and memorandum for technical clinical accuracy and content.

• Documents all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines.

• Remains current on developments in field(s) of expertise, applicable regulatory requirements, and a general knowledge of

the company's products, markets, and objectives as well as industry trends.

• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS),

Environmental Management Systems (EMS), and other regulatory requirements.

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies,

operating procedures, processes, and task assignments. Maintains positive and cooperative communications and

collaboration with all levels of employees, customers, contractors, and vendors.

The salary for this role is between:

N/A

JOB FAMILY:

Engineering

DIVISION:

NM Neuromodulation

LOCATION:

United States > Texas > Plano : 6600 Pinecrest

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf