Engineering Manager | Sustaining

ExtraHop · Remote

Company

ExtraHop

Location

Remote

Type

Full Time

Job Description

We are ExtraHop. We're on a mission to provide security teams with the intelligence they need to confront and stop advanced threats like supply chain attacks, zero day exploits, and ransomware attacks. Cyber attackers still have the advantage. We’re taking it back with creativity, intellectual curiosity, and a sense of humor. Are you ready to help us reclaim the upper hand?

We are ExtraHop. We're on a mission to provide security teams with the intelligence they need to
confront and stop advanced threats like supply chain attacks, zero day exploits, and ransomware attacks.
Cyber attackers still have the advantage. We’re taking it back with creativity, intellectual curiosity, and a
sense of humor. Are you ready to help us reclaim the upper hand?


ExtraHop offers an exciting, high-energy, and versatile environment in which people are encouraged and
supported to collaborate on industry-leading technology and create a world-class engineering team, while
they develop and enrich their individual growth. And we're doing it with creativity, intellectual curiosity, and
deep critical thinking.


ExtraHop Engineering is looking for a Sustaining Manager who is responsible for
ensuring product and customer success. The Sustaining team is a software
development team that focuses on product and workflow production issues. You enjoy
solving difficult real world problems and using that knowledge to influence product
development, performance requirements, deployment documentation, and supportability
improvements. As manager you are fluent in developing and supporting both a physical
network appliance, and a managed services cloud deployment. This role needs a strong
communicator able to explain issues and prioritization to Technical leadership and
customer facing teams. ExtraHop wants you to bring your planning, organization, and
mentoring skills to keep our experienced technical team focused on engineering and
sales goals.


Duties and Responsibilities: 


● Manage a team focused on resolving customer experienced technical problems.
● Lead, mentor, and grow a team of software and systems engineers.
● Manage communications with pre and post sales customer facing organizations.
● Drive customer focused product improvements with Engineering.
● Work closely with cloud and firmware teams to reduce downtime.
● Have the flexibility to adjust team goals as incidents and priorities dictate.


The ideal candidate will have
● 2+ years of experience managing and building product engineering teams and projects.
● Bachelor’s degree or equivalent experience in computer science, computer
engineering, or information technology.
● 3+ years professional development experience focused on Linux and cloud
applications.
● Hands on experience with common cloud infrastructure, tooling, and
deployments.
● Experience defining customer focused processes and communication plans.

● Excellent organization, interpersonal, and communication skills.
Desired Skills & Experience
● Hands on Linux toolchain and tools building experience.
● Experience with full stack, cloud to on-prem application development and
support.
● Familiarity with multiple software languages and development standard practice.
● Familiarity with embedded systems or other systems-level development.
● Familiarity with analyzing data with other toolsets to be able to draw conclusions
and communicate to others.
● Understanding of the OSI model and excellent working knowledge of the key
protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTP.

All R&D Employees will be required to attend 2 mandatory in-person events every year of approx. 4 days duration.



$149,000- $198,000 + benefits+ options



#LI-AR2

#Remote.  #SustainingManager


ABOUT EXTRAHOP 

Cyberattackers have the advantage. ExtraHop is on a mission to help you take it back with security that can’t be undermined, outsmarted, or compromised. Our dynamic cyber defense platform, Reveal(x) 360, helps organizations detect and respond to advanced threats––before they compromise business operations. We apply cloud-scale AI to petabytes of traffic per day, performing line-rate decryption and behavioral analysis across all infrastructure, workloads, and data-in-flight. With complete visibility from ExtraHop, enterprises can detect malicious behavior, hunt advanced threats, and forensically investigate any incident with confidence.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. In 2020, we’ve already been named a “Best Place to Work” by Inc., Computerworld, BuiltIn Seattle and Seattle Business Magazine, and we’ve been named to Wealthfront’s Career-Launching Companies list for the last four years. Forbes named ExtraHop to its 2020 AI 50 List, as well as the list of “20 Best Cybersecurity Startups to Watch.” In 2019 and 2020, JMP Securities put ExtraHop on its Elite 80 List as one of the most strategically positioned private companies in the cybersecurity industry. SC Media has named ExtraHop an Industry Innovator for enterprise network detection and response for the past two years.

Benefits/perks listed below may vary depending on the nature of your employment with ExtraHop and the country where you work.

  • Health, dental, and vision benefits
  • Honor System PTO and 9 Holidays (US only) + 3 Days of Paid Volunteer Time 
  • Non-Commissioned positions are eligible to participate in annual discretionary bonus plan
  • FSA and Dependent Care Accounts + EAP where applicable
  • Educational Reimbursement 
  • 401k with employer match or Pension where applicable
  • Pet Insurance (US only)
  • Parental Leave (US Only)
  • Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success. 

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge against nation-states, cyber criminals, and insider threats.

Ready to join us?   #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote 

Apply Now

Date Posted

05/24/2023

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