Enterprise Account Manager

• Have an Enterprise focused book of business across North America.

• Identify and cross-sell additional product offering(s) to existing customers.

• Own key account touchpoints with the customer in partnership with Customer Success.

• Own upsell to a different tier or population size for existing customers.

• Identify ways to leverage current customer accounts into parents, subsidiaries or other parts of the same organization.

• Work with the Renewal team to coordinate more difficult renewal processes.

• A track record of retaining and expanding an existing enterprise level customer base.

• A customer centric approach that knows how to combine unique customer needs with product offerings with storytelling.

• The ability to weave between empathy and strategy flawlessly.

• Curious by nature and love to learn.

• Courageous in your endeavors.

• Creative with your thinking.

• Collaborative and love building relationships.

• MacBooks for you to do your best work 

• Share Options - it’s important to us that everyone is an owner and can share in our success

• Medical insurance - for you and your family so you can feel safe in these uncertain times

• Excellent parental leave and in work support programme, - for those families to be

• Flexible working schedule - where we can, let’s make work, work for you

• Fun and inclusive digital, and (in the future) in-person events

• What is a People Geek?

• Learn how Culture Amp has impacted businesses around the world

• What does Culture First mean?

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