Enterprise Account Manager - Health Systems

Description
Nearly half of patients needing medical equipment at discharge do not get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death.
At Parachute, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple. This role is directly and positively helping Parachute Health drive forth the mission of helping human beings get -- and stay -- well.
Enterprise Account Manager - Health Systems
As an Account Manager, you will play a critical role in innovating the healthcare industry by driving customers on both the supply and demand sides of the Parachute Platform through the digital ordering implementation process. You will partner with our Implementation, Customer Success, and Product teams to ensure supplier teams meet their individual goals, and continuously align those goals against our company strategy.
Specifically, you will work hand-in-hand with end users from our key health system partners, empowering them to set up digital workflows across their operations and extract maximum value from our suite of tools. This is a very high-impact role: you will significantly catalyze Parachute's growth by building strong relationships with our users and helping them realize the benefits of digital ordering. In addition, understanding the voice of these customers will provide critical insight for our ongoing product strategy, prioritization, and vision. Join us on our mission to destroy the fax!
Requirements
Qualifications

• 2+ years of experience in a B2B client management role in healthcare software or technology, or similar experience in healthcare consulting or professional services
• Experience working with a CRM platform; comfort using the CRM as a personal productivity management tool (i.e. activity logging)
• Comfort level with data science and statistical thinking
• Ability to effectively communicate technical information in non-technical terms
• Ability to manage multiple projects and work assignments concurrently
• Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence - overall effectiveness in dealing with adult learners
• Ability to prioritize, schedule and organize work - perform under tight deadlines with on-going changes in priorities
• Ability to accomplish job requirements with limited supervision

Responsibilities

• Cultivate relationships with the Parachute Health client base, ensuring that they achieve maximum value from the Parachute Health platform and encouraging them to expand their usage of the software.
• Identify additional revenue and usage growth opportunities within your client portfolio
• Responsible for working directly with client executives and business sponsors throughout the customer lifecycle, ensuring alignment in a shared customer journey with adoption, expansion of software usage, and renewal
• Establish and maintain trusted advisor relationships with client executives and project champions, ensuring that Parachute Health activities are closely aligned with the customer's initiatives and goals.
• Demonstrate the business value of Parachute Health platform, by demonstrating a sound knowledge of the product and its application within the customer's environment
• Participate during the implementation of Parachute Health platform in collaboration with the Implementation Team, ensuring that client establish
• Strategically manage the overall relationship for a portfolio of Parachute Health's clients, while also spearheading business reviews and charting customer progress
• Strive to ensure that all accounts under management are reference-able at multiple levels throughout the organization
• Collaborate with Marketing to craft case studies, social media posts, and white-papers

What You'll Do

• Develop trust and close working relationships with your own network of customers
• Partner with our Implementation and Customer Success teams to onboard, activate, and support users rolling out and using Parachute
• Provide technical expertise and solutions
• Serve as mission control for users connecting into our broader support infrastructure
• Synthesize user feedback from all sides of the ordering network to improve our product and client experience
• Continuously iterate on your playbook for efficiently driving revenue through this channel
• Identify new revenue opportunities and effectively route them internally and externally with the client.
• Ask probing questions and handle objections/pushback as your drive toward success
• Utilize data to identify opportunities/upsells/issues and work to engage the client adoption is successful
• Establish regular touch point clients to share data and drive opportunity initiatives

About You

• Genuinely empathetic with excellent written and verbal communication skills
• Trustworthy, organized, reliable, and proactive; demonstrated ability to teach, support, and empower
• Highly motivated with a strong sense of ownership and desire to make an impact
• Strong business acumen with ability to translate strategy to prioritized tactics
• Analytical and curious by nature

Benefits

• The opportunity to run a process within one of the most strategically important (and innovative) departments in a health-tech startup
• Work alongside an experienced, mission-oriented team (Plated, Pivotal Labs, Frog, J2, Tumblr, Epic)
• Great compensation and benefits package including fully paid medical, dental, and vision insurance
• 401(k) retirement plan
• Flexible vacation policy
• Fully remote company with a tech stipend (with the option to return to NYC office post-pandemic)
• Summer Fridays

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.