Enterprise Account Manager - (Remote - US)

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary

The Enterprise Account Manager is responsible for managing enterprise customer accounts at a national level, maximizing all opportunities for sales within the assigned accounts and ensuring retention and exceptional client experience. This role is also responsible for managing implementation projects for all Nextech products. Management includes planning & coordinating product implementations in accordance with best practice methodology, within the mutually defined timelines and within the project budget. This will include maintaining issue lists and managing to resolution implementation issues. There is a high degree of collaboration and negotiation required among internal departments to achieve a successful live for productive use of the software.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

• Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution, as well as project management for initial implementations of affiliate accounts 
• Execute the defined Enterprise client engagement model calls, meeting, and business reviews 
• Maintain active account plan including managing targeted profitability and preparing regular forecast reviews
• Lead customer retention & growth strategy development including annual, quarterly, and monthly business review and planning sessions. 
• Provide voice of market and customer to Sales, Marketing, Product & CX leadership, and SMT
• Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient, or provide value to the user/customer to maximize customer experience
• Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely
• Build and maintain annual territory plan

Minimum Requirements

• 5+ years of large account management (as measured by being top 10% of customer base size)
• 5+ years of demonstrated Project Management experience 
• Experience working with business stakeholders in related industries, including executive level C-suite 
• Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills from prior work situations
• Assertive with a demonstrated ability to cultivate strong relationships & influence behavior 
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent time management skills
• Proven ability to solve problems creatively 
• Ability to travel throughout the week and potentially on weekends
• Experience providing input on and/or building processes

Preferred Qualifications

• Experience in the Aesthetics space (Plastic Surgery, Dermatology, Med Spa) OR experience in the Ophthalmology space 
• Ability to learn quickly and apply that knowledge
• Ability to work in a team environment yet also comfortable with working in an autonomous environment
• Natural curiosity to figure out solutions
• Project management and/or consulting experience in software business
• Healthcare technology experience
• Salesforce.com proficient 

Working Environment/Physical Demands

• This is a remote role
• Long-distance or air travel as needed – not to exceed 40% travel.
• Periods of stress may occur.
• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.

Total Rewards

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• iCREATE Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options