Enterprise Client Success Manager

ClassWallet a leading financial technology company in the United States is seeking to hire a Enterprise Client Success Manager to join our team.

ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance reduce programmatic costs maximize the full potential impact of the program and satisfy the needs and expectations of policymakers constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states.

The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.

While the Company delivers immense business value the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.

About the Role

The Enterprise Client Success Manager (ECSM) reports to the Senior Director of Client Success. The successful ECSM will demonstrate integrity and organizational agility through advanced decision making and prioritization skills. With an action-oriented mindset and a sharp focus on delivering results the ECSM will build trust by independently developing and managing ongoing relationships with assigned clients (often large or enterprise-level organizations. The ECSM will have excellent written and oral communication skills with a high degree of comfort working directly with senior and executive level leaders. The ECSM will participate in team sessions but also be individually accountable for managing their assigned accounts. In addition the ECSM is expected to creatively contribute to the continued expansion and optimization of ClassWallet’s Client Success program with a keen eye toward balancing value delivery between clients and ClassWallet.

Responsibilities

• Serve as the single point of contact for inbound requests from assigned clients.
• Advocate internally to manage contractual obligations & client expectations.
• Maximize the value clients get from ClassWallet solutions.
• Facilitate achievement of client’s desired outcomes.
• Drive product adoption and contract renewal.
• Identify expansion and new business opportunities.
• Build client retention and satisfaction through relationship management.
• Rely on success metrics and data to determine action plans.
• Work closely with clients and internal teams (Sales Product Marketing Professional Services and Support) to ensure alignment with clients’ goals & objectives.
• Set and reset expectations internally and externally as necessary.

• 2 years in an Enterprise CSM role preferably in a state or local government capacity.
• Demonstrated experience reaching and exceeding goals.
• Outstanding written and oral communication skills.
• Strong online and in-person presentation skills.
• Superior business process management and negotiation skills.
• Ability to build relationships with industry associations and influential contacts.
• Ability to use CRM and sales automation and tools to streamline efforts.
• Willingness to travel (estimated 10-20%).
• Existing industry experience preferred.
• PMP Certification preferred and highly desired.

ClassWallet is a positive family-oriented team environment. Our focus is on encouragement positive reinforcement and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.

We offer an excellent salary and benefits commensurate with experience.

ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race color religion sex national origin age disability sexual orientation marital or veteran status.

What We Do

We recently updated our Vision and Values as we are more than simply a technology. In our evolved Vision statement we now emphasize the word "integrity" as we know it is the combination of technology and PEOPLE that truly sets us apart. Our clients look good because their citizens are better served using our platform and processes that include real people supporting the effort. A notable addition to our Values is that "we care deeply about the people we serve" further emphasizing the Mission and how we approach the day-to-day. Our Values are used to make difficult business decisions. They are not simply slogans but expectations interwoven into the fabric of the culture. A pioneer in financial and government technology ClassWallet's technology is used by public agencies across 35 states to maximize the positive impact of public funding on people’s lives. Since 2014 the ClassWallet platform has been used to deliver more than $4 billion in public funds to millions of citizens and has helped clients achieve the highest standards of program integrity and efficiency. With customer loyalty and satisfaction exceeding some of the world's largest brands ClassWallet was recognized by J.D. Power in 2024 for providing "An Outstanding Customer Service Experience" for Phone Support. ClassWallet is headquartered in Hollywood Florida and ranks as the 88th fastest-growing software company on the prestigious Inc. 5000 list.

Why Work With Us

From ClassWallet’s Founder and Executive Chairman to every member of the leadership team our culture of authenticity is a foundational value for all. This fundamental philosophy guides interactions with each other and our clients and customers.

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