Enterprise Customer Specialist

As an Enterprise Customer Specialist, you will be responsible for supporting the relationships with Podium’s high value, strategic clients. You will help ensure customer satisfaction, support  product adoption, and assist in demonstrating to our clients the value they are getting out of Podium’s interaction platform. You will also aid in retaining and increasing the revenue from your customer portfolio.

What you will be doing: 

• Partnering with a Strategic Account Manager 2+, you will help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business.
• Manage multiple projects across departments to ensure customers are making progress towards their goals.
• Your KPIs will be focused on retention and customer health
• With the AM you will support the client relationship needs, including onboarding, implementation, training, adoption, retention, and satisfaction.
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
• Assist on reporting value of Podium products in weekly syncs, monthly check-ins, and quarterly EBRs, as needed.
• Varying responsibilities included but not limited to tracking cases, bugs, and ongoing projects. 

What you should have: 

• 1+ years of customer support or Customer Success experience OR 1+ year of Account Management experience. 
• Strong ability to think at scale while balancing customer experience outcomes.
• Experience working in professional services, managed services or a SaaS company.
• Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last.
• Confidence confronting daily changes and obstacles in order to succeed in this environment of mastering new things.
• Focused on being Solution-oriented with creative and efficient options. 
• Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio. 

BENEFITS

• Open and transparent culture - Checkout this video to see what it’s like to work at Podium
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.